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FAQ
FAQ
Answers to frequently asked questions.
About our Free Trial & Additional Services
How to activate a Trial account?
How does the 7-day Bannerwise Free Trial work?
Which features can I use during a Trial in Bannerwise?
How to invite colleagues to my Trial account?
How many ads can I publish during the Trial?
How to convert your Trial account into a Bannerwise subscription plan?
How to cancel my Trial account?
How to schedule a Product Demo?
What self-service learning resources does Bannerwise offer?
What Customer Support does Bannerwise provide?
Does Bannerwise provide Onboarding to new customers?
Does Bannerwise offer training?
Can I import externally created ads in Bannerwise?
Does Bannerwise build custom templates on request?
Get Started
What ad specifications does Bannerwise follow?
What networks does Bannerwise support?
What ad types can I use for each advertising network?
What ad file types does Bannerwise support?
What is a host-initiated-subload?
Where can I find ad examples created in Bannerwise?
How to embed your ads to your website?
What is an AMPHTML file?
How to save a network as favorite?
How to set up my workspace?
How to add workspaces to your account?
How to set up my client’s workspace?
What is hosting and when can I use it?
Why do I need a web font in Bannerwise?
How to enable the autosaving feature?
What is the difference between in-banner video ads and in-stream video ads?
What is the difference between GIFs and Animated GIFs?
How to create and manage folders?
Users & Profile
How can I change my email address?
How can I invite users?
How to edit user profiles?
Do I need a team to use Bannerwise?
How to assign users to clients or labels?
How to activate and deactivate users in my account?
How to manage user roles and permissions?
How to delete users from my account?
Ad Sets
How to create a multi-channel master set?
How to publish social and display ads from a master set?
How to preview ads in Bannerwise?
How to preview a video element in Bannerwise?
How to preview animations on slides?
How to create ad templates?
How to build ads from custom templates?
How to optimize your templates?
How to optimize your in-banner video ad design?
How to manage ad templates?
How to make elements not editable on templates?
How to check the network selected for ad sets?
How to change the network of an ad set?
How to convert a non-dynamic ad set into dynamic?
How to share an ad set with your team?
How to customize your shareable preview page?
How to embed your sharable preview page on a custom domain?
How to download brand assets?
What languages can I add to my ad set?
How to update ads in real time?
How to add languages to your ads?
How to translate ads?
How to add languages to clients and brands?
How to set a language as default?
How to change the original language of an ad set?
How to loop your ads?
How to optimize your AMPHTML ads?
How to create static social ads?
How to create video ads for social channels?
How to assign ad sets to folders?
How to assign adsets to different clients/labels?
Edit
What shortcuts can I use in the ad editor?
How to change the name of an ad set?
How does All View behave and replace elements across all sizes?
How to replace fonts in your ad sets?
How to edit an image simultaneously in all sizes?
How to edit text elements simultaneously in all sizes?
How to edit a button simultaneously in all sizes?
What type of elements does Bannerwise support?
How to add custom sizes in the creating flow?
How to add extra sizes to already existing ad sets?
How to add custom sizes to already existing ad sets?
How to generate new ad sizes from an already existing size?
How to calculate the size of my ads in the ad editor?
Why are layers overlapping on the stage?
How to manage slides on your timeline?
How to hide elements on the stage?
How to lock elements on the stage?
How to make buttons automatically resize based on its text content?
How to add a mouseover to a button?
How to add an emphasis animation to elements in your design?
How to add and set up the move animation in your ads?
How to add dynamic elements to your ads?
How to automatically hyphenate text?
How to make text automatically scale in font size?
How to add text formatting to a text element?
How to crop images in the ad editor?
How to add a ClickTag?
What is the relation between click layers and landing page URL?
How to add a landing page URL?
How to add multiple click areas?
How to add multiple dynamic click areas?
How to upload custom fonts?
How to make sure that your font displays correctly in your ads?
How to enable sound in your in-banner videos?
Publish
How to publish display ads?
How to download your ads?
What ad elements can be locally previewed?
How to push ads directly to your campaign?
How to calculate the size of my ads in the publish settings?
What are the possibilities of pushing ads directly from Bannerwise?
How to push ads to different accounts using one API integration?
How to connect to Google Ads or Campaign Manager?
How to connect to Adform?
How to connect to Facebook?
How to push ads directly to Google Ads?
How to push ads directly to Campaign Manager?
How to push ads directly to Adform?
How to push ads directly to Facebook?
How to publish in-banner video ads?
What options are there to publish in-banner video ads?
How to publish in-banner video ads for the Google Marketing Platform?
How to publish in-banner video ads for Google Ads?
Why does Bannerwise host in-banner video ads?
How to export your ads as Third-party tags?
How to work with third-party tags?
How to check the settings of your third-party tag creatives?
How to use third-party tags for Google Ads?
How to upload 3rd-party tags in Google Campaign Manager for your in-banner video ads?
How to upload 3rd-party tags in DV360 for your in-banner video ads?
How to upload 3rd-party tags in Google Ad Manager for your in-banner video ads?
How to upload 3rd-party tags in Adform for your in-banner video ads?
How to export your display and social ads as MP4 or PNG?
How to publish your animated GIF?
How to publish GIF banners?
How to download ads as AMPHTML?
What is Retina and how to work with it?
How to create fallback images?
My Client Center (MCC)
How to set up my MCC account?
How to invite customers to my MCC account?
How to log into my client's account?
Feeds and Dynamic
How to manually create and set up a Display Dynamic Feed from scratch?
How to upload a dynamic feed in Bannerwise?
What ad sets are connected to a specific feed?
How to map dynamic feed attributes?
What is the relation between display feeds and Bannerwise?
Where can I find my feeds?
How to change the feed of a Dynamic Display ad set?
How to map attributes when switching the feed of an ad set?
How to optimize your Display Dynamic ad design?
How to optimize my feed?
How to customize dynamic price currency formatting?
How to edit currency formatting for your dynamic price attributes in the ad editor?
How to convert a feed spreadsheet into a CSV URL?
How to create product groups in your Google Studio dynamic content profiles?
Google Ads - Dynamic
Which dynamic feed business types are there for Google Ads?
Which dynamic Google Ads attributes can I use in my ad designs?
How to connect Google Merchant Center account with Google Ads?
How to create a dynamic campaign in Google Ads?
How to upload a dynamic CSV feed to Google Ads?
How to upload your .CSV Google Ads feed in Bannerwise?
How to upload a dynamic XML feed for Google Ads in Bannerwise?
How to upload a dynamic ad set to Google Ads?
How to preview dynamic ads for Google Ads?
How to set up a dynamic feed schedule in Google Ads?
How to import CSV files into Google Sheets?
How to create inventory filters in your Google Ads dynamic display campaigns?
Adform
How to make sure your ads will work for Adform?
How to upload a dynamic Adform feed in Bannerwise?
How to push ads to your Adform campaign via Adform Studio?
Social Dynamic Ads
What Facebook Business Catalogues does Bannerwise support?
How to manually create and set up a Social Dynamic Feed from scratch?
How to upload a dynamic feed for Facebook in Bannerwise?
How to upload a dynamic feed for Pinterest in Bannerwise?
How to upload a dynamic feed for Snapchat in Bannerwise?
How to set up a schedule for your Social Dynamic Ads?
How does Facebook synchronize with the Bannerwise DPA feed?
How to manually force a feed update for your Social Dynamic Ads?
How to disable your feed schedule?
How to disable your feed schedule for specific ad sets?
How to create Social Dynamic Ads?
How to optimize your Social Dynamic ad design?
How to add conditions to Social Dynamic Ads?
What rules and conditions are supported by Social Dynamic Ads?
How are line items affected by Dynamic conditions?
How to manage Dynamic conditions?
How to create new ad layouts for the different dynamic conditions?
How to change the feed of a Dynamic Social ad set?
How to preview the different layouts of Social Dynamic Ads?
How to add filters and search for products in Social Dynamic Ads preview?
How to prioritize conditions for Social Dynamic Ads?
How to publish your Social Dynamic Ads?
Where can I find the new generated feed URL for Social Dynamic Ads?
How to upload a Facebook DPA to a catalogue?
How to update the design of my Social Dynamic Ads?
What information does a Reporting email provide?
How to preview Social Dynamic Ads with the new URL generated by Bannerwise?
How to create a Split-test for your Facebook DPA?
How to manually force a schedule update on your Facebook catalogue?
How to create a set of items in your Facebook Commerce Manager Catalog?
Billing & Subscription plans
What subscription plans does Bannerwise offer?
What add-ons does Bannerwise offer?
What is the duration of a Bannerwise subscription plan?
Is Bannerwise suitable for Agencies?
Which payment methods does Bannerwise support?
Do yearly invoices have a discount?
How to update your billing information?
How to download your invoices?
How to update your payment details?
How to receive invoices by email?
When can I change my Bannerwise subscription plan?
How to upgrade to a different subscription plan?
How to downgrade to a different subscription plan?
How to cancel your current subscription plan?