FAQ

Answers to frequently asked questions.

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206 articles in this collection
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About our Free Trial & Additional Services

How to activate a Trial account?

Sign-up for the 7-days free trial of Bannerwise and explore all its possibilities
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Updated today

How does the 7-day Bannerwise Free Trial work?

Why wait for tomorrow? Sign up to our trial and start exploring Bannerwise today!
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Updated over a week ago

Which features can I use during a Trial in Bannerwise?

Explore Bannerwise without any limits and make the best of your trial.
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Updated over a week ago

How to invite colleagues to my Trial account?

Add your team members to your Bannerwise trial and discover together the benefits Bannerwise can bring you
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Updated over a week ago

How many ads can I publish during the Trial?

Export your ad format and experience the complete ad production flow.
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Updated over a week ago

How to convert your Trial account into a Bannerwise subscription plan?

Upgrade your trial account into a paying subscription and unlock the full potential of digital advertising
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Updated this week

How to cancel my Trial account?

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Updated over a week ago

How to schedule a Product Demo?

Book your demo today. We’d like to know you better so we can serve you better!
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Updated today

What self-service learning resources does Bannerwise offer?

Learn and resolve your own questions using support tools
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Updated over a week ago

What Customer Support does Bannerwise provide?

Contact us and let us know how can we help you
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Updated over a week ago

Does Bannerwise provide Onboarding for new customers?

Let's set you up for success!
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Updated over a week ago

Does Bannerwise offer training?

Join our Technical Onboarding Call and get started with Bannerwise!
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Updated over a week ago

Can I import externally created ads in Bannerwise?

Let us help you get your ads in Bannerwise and save time!
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Updated today
Get Started

What ad specifications does Bannerwise follow?

This article explains the standard specifications ads meet according to IAB.
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Updated over a week ago

What networks does Bannerwise support?

This article shows the list of display and social networks you can work within Bannerwise.
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Updated over a week ago

What ad types can I use for each advertising network?

Have a look at the different publishing options for the advertising network and DPS Bannerwise supports
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Updated over a week ago

What ad file types does Bannerwise support?

This article shows the different output file types you can publish with Bannerwise.
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Updated over a week ago

Where can I find ad examples created in Bannerwise?

Check out our example page for inspiration and unleash your creativity
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Updated over a week ago

Does Bannerwise support single-sign on?

Learn how to get single-sign on in Bannerwise.
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Updated over a week ago

How to embed your ads to your website?

Learn how to embed and display your ads on your website.
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Updated over a week ago

What is an AMPHTML file?

This article will explain what an AMP file type is and its benefits
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Updated over a week ago

How to save a network as favorite?

Learn how to mark your most-used networks as favorite and save time.
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Updated over a week ago

How to set up my workspace?

This article explains the steps to set up your brand’s workspace, for both localization and brand identity purposes.
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Updated over a week ago

How to add Managed Clients/labels to your account?

Learn how to invite labels/clients to your account and set up their own workspace.
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Updated over a week ago

How to set up your client’s workspace?

Learn how to add the assets of a specific brand and save time by having all the resources ready.
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Updated over a week ago

What is hosting and when can I use it?

Learn what ad-serving is and how you can benefit from using it.
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Updated over a week ago

Why do I need a web font in Bannerwise?

Learn why it is better to use web-fonts and the benefits it will bring you.
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Updated over a week ago

How to enable the autosaving feature?

Learn how to automatically save every change made in your ads.
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Updated over a week ago

What is the difference between in-banner video ads and in-stream video ads?

Read about the different video ad types and start using them in your ads.
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Updated over a week ago

What is the difference between GIFs and Animated GIFs?

Read the differences between these two file types and use the one that better fits your needs.
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Updated over a week ago

How to create and manage folders?

Keep your ad sets organized in folders and easily find them any time when needed.
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Written by Support
Updated over a week ago
Ad Sets

How to create a multi-channel master set?

Learn how to create a multi-channel master set and include all the display and social sizes you need.
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Updated over a week ago

How to publish social and display ads from a master set?

Read how to publish your social and display ads for multiple channels from your master set.
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Updated over a week ago

How to preview ads in Bannerwise?

This article shows the possibilities to preview your ads and make sure they look and behave as desired.
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Updated over a week ago

How to preview a video element in Bannerwise?

Read how to preview your in-banner video ads and make sure they behave as desired.
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Updated over a week ago

How to preview animations on slides?

Preview your slides in detail by using the playback controls and the playhead.
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Updated over a week ago

How to create ad templates?

Generate templates from ad sets and save time re-using your designs for new ads.
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Updated over a week ago

How to build ads from custom templates?

Create new ads and save time by using your custom templates.
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Updated over a week ago

How to optimize your templates?

Bring your templates to next level and apply best practises to them
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Updated over a week ago

How to optimize your in-banner video ad design?

Bring your in-banner video ads to next level and apply best practises to them
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Updated over a week ago

How to manage ad templates?

Learn where your templates are collected and use them to build new ads.
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Updated over a week ago

How to make elements not editable on templates?

Learn how to make your templates unaltered and reuse them to generate new ad sets.
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Updated over a week ago

How to check the network selected for ad sets?

Learn where to find the network used for your ad sets and change it, if needed.
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Updated over a week ago

How to change the network of an ad set?

Make sure that your ads are set up for the right network
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Updated over a week ago

How to convert a non-dynamic ad set into dynamic?

Learn how to easily re-use and transform an ad set into dynamic
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Updated over a week ago

How to share an ad set with your team?

Collaborate with your team by sharing ad sets
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Updated over a week ago

How to customize your shareable preview page?

Add your brand identity to your shareable preview page by uploading your logo and adding a brand color.
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Updated over a week ago

How to embed your sharable preview page on a custom domain?

Show your sharable preview page on a specific webpage by adding the embed script
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Updated over a week ago

How to download brand assets?

Read how to easily manage brand assets from the ad editor.
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Updated over a week ago

What languages can I add to my ad set?

This article will sow you the list of current languages you can add to your ad sets.
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Updated over a week ago

How to update ads in real time?

Host your ads with Bannerwise and make changes in real time
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Updated over a week ago

How to add languages to your ads?

This article explains how to easily add languages and efficiently serve multiple markets and countries.
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Updated over a week ago

How to translate ads?

Read how to speed up the production process by adding translations to your ads
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Updated over a week ago

How to add languages to clients and brands?

This article will show you how to add multiple languages to clients and brands
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Updated over a week ago

How to set a language as default?

This article will show you how to easily set languages by default and automatically select it as original language for ad sets.
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Updated over a week ago

How to change the original language of an ad set?

Learn how to easily set a new language as original for specific sets.
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Updated over a week ago

How to loop your ads?

This article will explain how to easily make your ads loop and the possibilities this feature has to offer.
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Updated over a week ago

How to optimize your AMPHTML ads?

Learn how to avoid AMP related issues and set them up in the best way
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Updated over a week ago

How to create static social ads?

Read how to design and build static ads and publish them in your social channels.
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Updated over a week ago

How to create video ads for social channels?

Learn how to create engaging video ads for social networks and draw attention.
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Updated over a week ago

How to assign ad sets to folders?

Locate your ad set in specific folders and keep your projects organized
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Updated over a week ago

How to assign adsets to different clients/labels?

Read how to easily move sets from one workspace to another and have everything correctly organized.
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Updated over a week ago
Edit

What shortcuts can I use in the ad editor?

Use your keyboard to perform actions and speed up your ad creation flow
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Updated over a week ago

How to change the name of an ad set?

Learn how to easily edit your set name and have a clear overview of your creatives.
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Updated over a week ago

How does All View behave and replace elements across all sizes?

Read how to best use All View editing mode and get new layouts in no time
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Updated over a week ago

How to replace fonts in your ad sets?

Learn how to change fonts in your text elements and make sure they comply with brand's identity
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Updated over a week ago

How to edit an image simultaneously in all sizes?

Learn how to effortlessly make adjustments on a set level.
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Updated over a week ago

How to edit text elements simultaneously in all sizes?

Learn how to effortlessly make adjustments in text elements on a set level.
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Updated over a week ago

How to edit a button simultaneously in all sizes?

Learn how to effortlessly make adjustments in CTA button elements on a set level.
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Updated over a week ago

What type of elements does Bannerwise support?

Find out what type of elements you can use in your designs
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Updated over a week ago

How to add custom sizes in the creating flow?

This article shows how to add custom sizes while creating a new ad set.
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Updated over a week ago

How to add extra sizes to already existing ad sets?

Manage your sizes by adding extra sizes to your ad set
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Updated over a week ago

How to add custom sizes to already existing ad sets?

You can add any size you want by adding custom sizes to your ad sets
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Updated over a week ago

How to generate new ad sizes from an already existing size?

Use the adaptive algorithm to create new sizes for you
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Updated over a week ago

How to calculate the size of my ads in the ad editor?

Calculate the size your ads before downloading them and make sure they don’t exceed the maximum size required.
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Updated over a week ago

Why are layers overlapping on the stage?

Read why layers overlap with each other and learn how to prevent it from happening again
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Updated over a week ago

How to manage slides on your timeline?

Keep your timeline clean by dividing it with multiple slides
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Updated over a week ago

How to hide elements on the stage?

Learn how to hide elements while building your ads and simplify the view to work efficiently.
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Updated over a week ago

How to lock elements on the stage?

Learn how to lock elements in your ads and keep your design unchangeable.
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Updated over a week ago

How to make buttons automatically resize based on its text content?

Make sure that your buttons always have the same styling, no matter the label size
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Updated over a week ago

How to add a mouseover to a button?

Learn how to set up a mouse over effect and engage with your audience by creating interactive buttons.
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Updated over a week ago

How to add an emphasis animation to elements in your design?

Bring the attention to specific elements using pulse animations in your ads
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Updated over a week ago

How to add and set up the move animation in your ads?

Get creative with your ads and build professional-looking animations
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Updated over a week ago

How to add dynamic elements to your ads?

Deliver personalized messages by adding dynamic elements to your ads
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Updated over a week ago

How to automatically hyphenate text?

Make sure that your text is always displayed with the correct hyphens
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Updated over a week ago

How to make text automatically scale in font size?

Make sure that your text always fits no matter the ad size or text container
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Updated over a week ago

How to add text formatting to a text element?

Read how to customize your text elements applying different text formatting options
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Updated over a week ago

How to crop images in the ad editor?

Learn about cropping images in your designs and customize your creatives.
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Updated over a week ago

How to add a ClickTag?

Read all you need to know about Click Tags in Bannerwise.
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Updated over a week ago

What is the relation between click layers and landing page URL?

This article explains how click areas and landing page URL behave with each other when they are present in an ad set.
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Updated over a week ago

How to add a landing page URL?

Make sure that your ad always lands on the right URL after clicking on it
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Updated over a week ago

How to add multiple click areas?

Make sure that your ad lands on the right URL by adding multiple click areas
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Updated over a week ago

How to add multiple dynamic click areas?

Make sure that your ad lands on the right URL by adding multiple dynamic click areas
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Updated over a week ago

How to upload custom fonts?

Reflect your brand identity by using custom fonts in your designs
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Updated over a week ago

How to make sure that your font displays correctly in your ads?

By transforming your fonts into webfonts you make sure that fonts are shown correctly in all browsers
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Updated over a week ago

How to enable sound in your in-banner videos?

Learn how to activate the sound of your in-banner videos
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Updated over a week ago
Publish

How to publish display ads?

This article will show you the first steps and the multiple options available to easily publish your display ads
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Updated over a week ago

How to download your ads?

This article will show you how to download your ads as physical files such as: HTML5, AMPHTML, PNG, JPG, GIF, Animated GIF and MP4
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Updated over a week ago

What ad elements can be locally previewed?

Learn which ad elements will display in your machine when previewing them locally and which ones not
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Updated over a week ago

How to push ads directly to your campaign?

This article will show you the steps to push your ads directly to a network via an API integration.
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Updated over a week ago

How to calculate the size of my ads in the publish settings?

Calculate the size your ads before downloading them and make sure they don’t exceed the maximum size.
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Updated over a week ago

What are the possibilities of pushing ads directly from Bannerwise?

This article shows the benefits and possibilities of having a direct connection with your network.
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Updated over a week ago

How to push ads to different accounts using one API integration?

Read this article to know how to connect and push ads directly to different accounts
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Updated over a week ago

How to connect to Google Ads or Campaign Manager?

This article will explain the steps to easily integrate to Google Ads or Campaign Manager
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Updated over a week ago

How to connect to Adform?

This article will explain the steps to easily integrate to Adform using an API connection
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Updated over a week ago

How to connect to Facebook?

This article explains the steps to easily integrate to your Facebook business account.
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Updated over a week ago

How to push ads directly to Google Ads?

This article explains the last steps to push and upload your ads directly to Google Ads after connecting with the API
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Updated over a week ago

How to push ads directly to Campaign Manager?

This article explains the last steps required to push and upload your ads directly to Campaign Manager and publish them in DV360
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Updated over a week ago

How to push ads directly to Adform?

This article explains the last steps required to push and upload your ads directly to AdForm
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Updated over a week ago

How to push ads directly to Facebook?

Follow the steps in this article to save time and avoid manual work by pushing your ads to Facebook.
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Updated over a week ago

How to publish in-banner video ads?

Publishing in-banner video ads on every available network
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Updated over a week ago

What options are there to publish in-banner video ads?

Learn the different ways of publishing in-banner video ads and benefit from them
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Updated over a week ago

How to publish in-banner video ads for the Google Marketing Platform?

Publishing in-banner video ads with Google Campaign Manager, Google Studio and Google Display & Video 360
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Updated over a week ago

How to publish in-banner video ads for Google Ads?

Publish in-banner video ads on the Google Display Network (GDN) via Google Ads
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Updated over a week ago

Why does Bannerwise host in-banner video ads?

Read the reasons why Bannerwise hosts the videos in your ads and how to benefit from this service.
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Updated over a week ago

How to export your ads as Third-party tags?

This article will show you the steps to export your ads as third-party tags
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Updated over a week ago

How to work with third-party tags?

Learn about third-party tags and how you can benefit from using them.
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Updated over a week ago

How to check the settings of your third-party tag creatives?

Learn how you can validate your tags and make sure they are accepted by 3PAS.
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Updated over a week ago

How to use third-party tags for Google Ads?

This article will show you the steps to to export and use third-party tags for Google Ads.
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Updated over a week ago

How to upload 3rd-party tags in Google Campaign Manager for your in-banner video ads?

Learn how to use third-party tags in Google Campaign Manager and run in-banner video campaigns.
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Updated over a week ago

How to upload 3rd-party tags in DV360 for your in-banner video ads?

Learn how to use third-party tags in Google Display & Video 360 and run in-banner video campaigns.
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Updated over a week ago

How to upload 3rd-party tags in Google Ad Manager for your in-banner video ads?

Learn how to use third-party tags in Google Ad Manager and run in-banner video campaigns.
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Updated over a week ago

How to upload 3rd-party tags in Adform for your in-banner video ads?

Learn how to use third-party tags in Adform and run in-banner video campaigns.
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Updated over a week ago

How to export your display and social ads as MP4 or PNG?

This article will show you the steps to export your social and display ads as MP4 or PNG
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Updated over a week ago

How to publish your animated GIF?

Learn how to publish your display and social ads as Animated GIF and engage more with your audience.
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Updated over a week ago

How to publish GIF banners?

This article will cover how the Bannerwise GIF export works and what you have to consider when creating GIFs in Bannerwise.
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Updated over a week ago

How to download ads as AMPHTML?

This article will explain the steps to download your ads as AMP
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Updated over a week ago

What is Retina and how to work with it?

Read this article to know all about retina and use it correctly to avoid blurry images in your ads.
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Updated over a week ago

How to create fallback images?

Learn how to easily generate fallback images and use them in your campaigns
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Updated over a week ago
Feeds and Dynamic

How to manually create and set up a Display Dynamic Feed from scratch?

Learn how to create a manual working CSV feed using Google Spreadsheets and get started exploring display dynamic ads
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Updated over a week ago

How to upload a dynamic feed in Bannerwise?

Upload or add a dynamic feed in Bannerwise in order to create dynamic ads.
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Updated over a week ago

What ad sets are connected to a specific feed?

Get a clear overview of the banner sets linked to one same feed.
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Updated over a week ago

How to map dynamic feed attributes?

This article explains how you can map the attributes of your dynamic feed uploaded in Bannerwise.
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Updated over a week ago

What is the relation between display feeds and Bannerwise?

Read and learn what happens when you upload a feed and the role they play in Bannerwise.
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Updated over a week ago

Where can I find my feeds?

Learn where your uploaded feeds are located in Bannerwise and manage them anytime you need them.
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Updated over a week ago

How to change the feed of a Dynamic Display ad set?

Switch ad sets between feeds and use always the correct dynamic product information in your ads.
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Updated over a week ago

How to map attributes when switching the feed of an ad set?

Select the attributes of the new feed that will replace the attributes of the old feed and keep you ads up to date
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Updated over a week ago

How to optimize your Display Dynamic ad design?

Bring your dynamic ad design to the next level by applying best practices to them.
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Updated over a week ago

How to optimize my feed?

Read in this article some best practices and how you can optimize your feed to have better performing dynamic campaigns.
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Updated over a week ago

How to customize dynamic price currency formatting?

Read the list of supported currency formats for dynamic feeds and start customizing your dynamic ads.
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Updated over a week ago

How to edit currency formatting for your dynamic price attributes in the ad editor?

Read the currency formats supported for dynamic feeds and start customizing your dynamic ads.
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Updated over a week ago

How to convert a feed spreadsheet into a CSV URL?

Learn how to generate a URL to upload your feed in Bannerwise.
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Updated over a week ago

Which dynamic feed business types are there for Google Ads?

This article covers the Google business feed types available and provides examples for each type.
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Updated over a week ago

Which dynamic Google Ads attributes can I use in my ad designs?

This article will cover what attributes are supported by the different feed types and which ones are visible in your ad design
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Updated over a week ago

How to connect Google Merchant Center account with Google Ads?

Link your Google Merchant Center account to your Google Ads account enabling the use of Retail (XML) feeds.
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Updated over a week ago

How to create a dynamic campaign in Google Ads?

This article shows how to create a dynamic display campaign for Google Ads and add your custom dynamic ads created in Bannerwise.
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Updated over a week ago

How to upload a dynamic CSV feed to Google Ads?

Learn how to easily upload your dynamic feed to Google Ads
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Updated over a week ago

How to upload your .CSV Google Ads feed in Bannerwise?

This article explains how to upload a non-retail Google Ads feed using a CSV file
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Updated over a week ago

How to upload a dynamic XML feed for Google Ads in Bannerwise?

This article shows how to upload your Retail business type feed for Google Ads in Bannerwise.
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Updated over a week ago

How to upload a dynamic ad set to Google Ads?

This article explains how to upload your dynamic banner set created in Bannerwise to your dynamic Google Ads campaign.
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Updated over a week ago

How to preview dynamic ads for Google Ads?

This article will cover how to preview Dynamic banners for Google Ads.
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Updated over a week ago

How to set up a dynamic feed schedule in Google Ads?

Learn how to set up a feed schedule and get the content always up to date.
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Updated over a week ago

How to import CSV files into Google Sheets?

This article explains how to import the data of your CSV files to use it as a source feed while setting up a schedule in Google Ads.
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Updated over a week ago
Social Dynamic Ads

What Facebook Business Catalogues does Bannerwise support?

Customize your Dynamic Product Ads in Bannerwise and start improving your Facebook campaigns.
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Updated over a week ago

How to manually create and set up a Social Dynamic Feed from scratch?

Learn how to create a manual working CSV feed using Google Spreadsheets and get started exploring social dynamic ads
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Updated over a week ago

How to upload a dynamic feed for Facebook in Bannerwise?

This article will cover the steps to upload a dynamic product feed for Facebook in Bannerwise.
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Updated over a week ago

How to upload a dynamic feed for Pinterest in Bannerwise?

This article will cover the steps to upload a dynamic product feed for Pinterest in Bannerwise.
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Updated over a week ago

How to upload a dynamic feed for Snapchat in Bannerwise?

This article will cover the steps to upload a dynamic product feed for Snapchat in Bannerwise.
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Updated over a week ago

How to set up a schedule for your Social Dynamic Ads?

This article will briefly explain how your dynamic ads for Facebook, Pinterest and Snapchat can stay updated with your master data feed.
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Updated over a week ago

How does Facebook synchronize with the Bannerwise DPA feed?

This article will briefly explain how your custom dynamic product ads stay up-to-date with your master data feed.
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Updated over a week ago

How to manually force a feed update for your Social Dynamic Ads?

Update your Social Dynamic Ads feed content and display at all times the most recent product information.
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Updated over a week ago

How to disable your feed schedule?

Learn how to stop your Facebook, Snapchat and Pinterest dynamic ads from being updated.
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Updated over a week ago

How to disable your feed schedule for specific ad sets?

Learn how to stop your Social Dynamic Ads from being updated in some of the ad sets linked to one feed.
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Updated over a week ago

How to create Social Dynamic Ads?

Learn how to build Social Dynamic Ads for Facebook, Instagram, Snapchat and Pinterest and optimize ad layouts based on dynamic conditions.
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Updated over a week ago

How to optimize your Social Dynamic ad design?

Bring your Social Dynamic Ads design to the next level by applying best practices to them
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Updated over a week ago

How to add conditions to Social Dynamic Ads?

Set up dynamic rules and conditions to your social dynamic ads and create relevant and high performing ads.
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Updated over a week ago

What rules and conditions are supported by Social Dynamic Ads?

Have a look at the different operations conditions can contain and start creating high performing social dynamic ads.
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Updated over a week ago

How are line items affected by Dynamic conditions?

Learn how many dynamic products will display a specific layout and create rules and conditions.
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Updated over a week ago

How to create new ad layouts for the different dynamic conditions?

Optimize your Social Dynamic ad layouts adding high performing elements for the different rules and conditions.
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Updated over a week ago

How to change the feed of a Dynamic Social ad set?

Switch ad sets between feeds and use always the correct dynamic product information in your ads.
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Updated over a week ago

How to preview the different layouts of Social Dynamic Ads?

Preview all ad version filtering per condition and making sure they look and behave as desired.
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Updated over a week ago

How to add filters and search for products in Social Dynamic Ads preview?

Filter line items by attribute in the preview page and ensure all ads display as expected
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Written by Support
Updated over a week ago

How to prioritize conditions for Social Dynamic Ads?

Drag and drop the different dynamic conditions and decide which ad layout will your products display
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Written by Support
Updated over a week ago

How to publish your Social Dynamic Ads?

Generate your Social Dynamic Product Ad feed and preview each single version of your ads.
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Written by Support
Updated over a week ago

Where can I find the new generated feed URL for Social Dynamic Ads?

Easily obtain your feed URL from Bannerwise and forget about looking back in your inbox
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Written by Support
Updated over a week ago

How to upload a Facebook DPA to a catalogue?

Create a catalogue and upload the Dynamic Product Ads feed of your Social Dynamic Ads generated by Bannerwise.
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Written by Support
Updated over a week ago

How to update the design of my Social Dynamic Ads?

This article covers the steps you need to take when updating the design or layout of your Social Dynamic Ads.
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Written by Support
Updated over a week ago

What information does a Reporting email provide?

Learn what feedback Reporting emails give and ensure all items in your Social Dynamic Ads are updated.
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Written by Support
Updated over a week ago

How to preview Social Dynamic Ads with the new URL generated by Bannerwise?

Learn how you can preview all of your custom product ads after generating a new feed via Bannerwise.
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Written by Support
Updated over a week ago

How to create a Split-test for your Facebook DPA?

Start creating Split-tests and improve your conversions
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Written by Support
Updated over a week ago

How to manually force a schedule update on your Facebook catalogue?

Manually update the content of your catalogue and ensure that the correct product information
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Written by Support
Updated over a week ago
Billing & Subscription plans

What subscription plans does Bannerwise offer?

Choose your plan and begin your journey with Bannerwise today!
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Written by Support
Updated today

What is the duration of a Bannerwise subscription plan?

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Written by Support
Updated today

Is Bannerwise suitable for Agencies?

Read how Bannerwise can help your agency and start experiencing its benefits today!
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Written by Support
Updated today

Do yearly invoices have a discount?

Choose to pay yearly and benefit from its advantage!
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Written by Support
Updated yesterday

How to update your billing information?

Make sure your financial administration is up to date by updating your billing information
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Written by Support
Updated over a week ago

How to download your invoices?

You always have access to all your invoices
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Written by Support
Updated over a week ago

How to update your payment details?

Prevent suspension by making sure your payment details are correct
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Written by Support
Updated over a week ago

How to receive invoices by email?

Make sure that all invoices are sent to the right email address
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Written by Support
Updated over a week ago

How to upgrade to a different subscription plan?

Get the most out of Bannerwise by upgrading to a new subscription
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Written by Support
Updated yesterday

How to downgrade to a different subscription plan?

Downgrading will remove access to features
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Written by Support
Updated yesterday

How to cancel your current subscription plan?

Are you sure?
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Written by Support
Updated over a week ago