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FAQ
Answers to frequently asked questions.
155 articles in this collection
Written by
Support
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What ad specifications does Bannerwise follow?
This article explains the standard specifications ads meet according to IAB.
Written by
Support
Updated over a week ago
What networks does Bannerwise support?
This article shows the list of display and social networks you can work within Bannerwise.
Written by
Support
Updated over a week ago
What ad types can I use for each advertising network?
Have a look at the different publishing options for the advertising network and DPS Bannerwise supports
Written by
Support
Updated over a week ago
What ad file types does Bannerwise support?
This article shows the different output file types you can publish with Bannerwise.
Written by
Support
Updated over a week ago
How to save a network as favorite?
Learn how to mark your most-used networks as favorite and save time.
Written by
Support
Updated over a week ago
How to set up my workspace?
This article explains the steps to set up your brand’s workspace, for both localization and brand identity purposes.
Written by
Support
Updated over a week ago
How to add Managed Clients/labels to your account?
Learn how to invite labels/clients to your account and set up their own workspace.
Written by
Support
Updated over a week ago
How to set up your client’s workspace?
Learn how to add the assets of a specific brand and save time by having all the resources ready.
Written by
Support
Updated over a week ago
What is hosting and when can I use it?
Learn what ad-serving is and how you can benefit from using it.
Written by
Support
Updated over a week ago
Why do I need a web font in Bannerwise?
Learn why it is better to use web-fonts and the benefits it will bring you.
Written by
Support
Updated over a week ago
How to enable the autosaving feature?
Learn how to automatically save every change made in your ads.
Written by
Support
Updated over a week ago
Does Bannerwise support single-sign on?
Learn how to get single-sign on in Bannerwise.
Written by
Support
Updated over a week ago
What is the difference between in-banner video ads and in-stream video ads?
Read about the different video ad types and start using them in your ads.
Written by
Support
Updated over a week ago
Users & Profile
How can I change my email address?
This article will show you how to modify an email address
Written by
Support
Updated over a week ago
How can I invite users?
Start collaborating with your team by adding additional users to your account
Written by
Support
Updated over a week ago
How to edit user profiles?
Manage user profiles and assign specific roles to optimize collaboration
Written by
Support
Updated over a week ago
How to assign users to clients or labels?
Learn how to assign users to specific workspaces and limit their access to other labels.
Written by
Support
Updated over a week ago
How to activate and deactivate users in my account?
Make sure that the right user has access to Bannerwise
Written by
Support
Updated over a week ago
How to manage user roles and permissions?
Select the right user role for each user to improve collaboration
Written by
Support
Updated over a week ago
How to delete users from my account?
Clean up your user list by deleting users that should not have access to Bannerwise
Written by
Support
Updated over a week ago
Ad Sets
How to create a multi-channel master set?
Learn how to create a multi-channel master set and include all the display and social sizes you need.
Written by
Support
Updated over a week ago
How to publish social and display ads from a master set?
Read how to publish your social and display ads for multiple channels from your master set.
Written by
Support
Updated over a week ago
How to preview ads in Bannerwise?
This article shows the possibilities to preview your ads and make sure they look and behave as desired.
Written by
Support
Updated over a week ago
How to preview a video element in Bannerwise?
Read how to preview your in-banner video ads and make sure they behave as desired.
Written by
Support
Updated over a week ago
How to preview animations on slides?
Preview your slides in detail by using the playback controls and the playhead.
Written by
Support
Updated over a week ago
How to create ad templates?
Generate templates from ad sets and save time re-using your designs for new ads.
Written by
Support
Updated over a week ago
How to build ads from custom templates?
Create new ads and save time by using your custom templates.
Written by
Support
Updated over a week ago
How to optimize your templates?
Bring your templates to next level and apply best practises to them
Written by
Support
Updated over a week ago
How to optimize your in-banner video ad design?
Bring your in-banner video ads to next level and apply best practises to them
Written by
Support
Updated over a week ago
How to manage ad templates?
Learn where your templates are collected and use them to build new ads.
Written by
Support
Updated over a week ago
How to make elements not editable on templates?
Learn how to make your templates unaltered and reuse them to generate new ad sets.
Written by
Support
Updated over a week ago
How to check the network selected for ad sets?
Learn where to find the network used for your ad sets and change it, if needed.
Written by
Support
Updated over a week ago
How to change the network of an ad set?
Make sure that your ads are set up for the right network
Written by
Support
Updated over a week ago
How to convert a non-dynamic ad set into dynamic?
Learn how to easily re-use and transform an ad set into dynamic
Written by
Support
Updated over a week ago
How to share an ad set with your team?
Collaborate with your team by sharing ad sets
Written by
Support
Updated over a week ago
How to customize your shareable preview page?
Add your brand identity to your shareable preview page by uploading your logo and adding a brand color.
Written by
Support
Updated over a week ago
How to embed your sharable preview page on a custom domain?
Show your sharable preview page on a specific webpage by adding the embed script
Written by
Support
Updated over a week ago
How to embed your ads to your website?
Learn how to embed and display your ads on your website.
Written by
Support
Updated over a week ago
What languages can I add to my ad set?
This article will sow you the list of current languages you can add to your ad sets.
Written by
Support
Updated over a week ago
How to update ads in real time?
Host your ads with Bannerwise and make changes in real time
Written by
Support
Updated over a week ago
How to add languages to your ads?
This article explains how to easily add languages and efficiently serve multiple markets and countries.
Written by
Support
Updated over a week ago
How to translate ads?
Read how to speed up the production process by adding translations to your ads
Written by
Support
Updated over a week ago
How to add languages to clients and brands?
This article will show you how to add multiple languages to clients and brands
Written by
Support
Updated over a week ago
How to set a language as default?
This article will show you how to easily set languages by default and automatically select it as original language for ad sets.
Written by
Support
Updated over a week ago
How to change the original language of an ad set?
Learn how to easily set a new language as original for specific sets.
Written by
Support
Updated over a week ago
How to loop your ads?
This article will explain how to easily make your ads loop and the possibilities this feature has to offer.
Written by
Support
Updated over a week ago
What is an AMPHTML file?
This article will explain what an AMP file type is and its benefits
Written by
Support
Updated over a week ago
How to optimize your AMPHTML ads?
Learn how to avoid AMP related issues and set them up in the best way
Written by
Support
Updated over a week ago
How to create static social ads?
Read how to design and build static ads and publish them in your social channels.
Written by
Support
Updated over a week ago
How to create video ads for social channels?
Learn how to create engaging video ads for social networks and draw attention.
Written by
Support
Updated over a week ago
How to download brand assets?
Read how to easily manage brand assets from the ad editor.
Written by
Support
Updated over a week ago
How to assign adsets to different clients/labels?
Read how to easily move sets from one workspace to another and have everything correctly organized.
Written by
Support
Updated over a week ago
Edit
How to change the name of an ad set?
Learn how to easily edit your set name and have a clear overview of your creatives.
Written by
Support
Updated over a week ago
How to replace fonts in your ad sets?
Learn how to change fonts in your text elements and make sure they comply with brand's identity
Written by
Support
Updated over a week ago
How to edit an image simultaneously in all sizes?
Learn how to effortlessly make adjustments on a set level.
Written by
Support
Updated over a week ago
How to edit text elements simultaneously in all sizes?
Learn how to effortlessly make adjustments in text elements on a set level.
Written by
Support
Updated over a week ago
How to edit a button simultaneously in all sizes?
Learn how to effortlessly make adjustments in CTA button elements on a set level.
Written by
Support
Updated over a week ago
What type of elements does Bannerwise support?
Find out what type of elements you can use in your designs
Written by
Support
Updated over a week ago
How to add custom sizes in the creating flow?
This article shows how to add custom sizes while creating a new ad set.
Written by
Support
Updated over a week ago
How to add extra sizes to already existing ad sets?
Manage your sizes by adding extra sizes to your ad set
Written by
Support
Updated over a week ago
How to add custom sizes to already existing ad sets?
You can add any size you want by adding custom sizes to your ad sets
Written by
Support
Updated over a week ago
How to generate new ad sizes from an already existing size?
Use the adaptive algorithm to create new sizes for you
Written by
Support
Updated over a week ago
How to calculate the size of my ads in the ad editor?
Calculate the size your ads before downloading them and make sure they don’t exceed the maximum size required.
Written by
Support
Updated over a week ago
How to manage slides on your timeline?
Keep your timeline clean by dividing it with multiple slides
Written by
Support
Updated over a week ago
How to hide elements on the stage?
Learn how to hide elements while building your ads and simplify the view to work efficiently.
Written by
Support
Updated over a week ago
How to lock elements on the stage?
Learn how to lock elements in your ads and keep your design unchangeable.
Written by
Support
Updated over a week ago
How to make buttons automatically resize based on its text content?
Make sure that your buttons always have the same styling, no matter the label size
Written by
Support
Updated over a week ago
How to add a mouseover to a button?
Learn how to set up a mouse over effect and engage with your audience by creating interactive buttons.
Written by
Support
Updated over a week ago
How to add dynamic elements to your ads?
Deliver personalized messages by adding dynamic elements to your ads
Written by
Support
Updated over a week ago
How to automatically hyphenate text?
Make sure that your text is always displayed with the correct hyphens
Written by
Support
Updated over a week ago
How to make text automatically scale in font size?
Make sure that your text always fits no matter the ad size or text container
Written by
Support
Updated over a week ago
How to add text formatting to a text element?
Read how to customize your text elements applying different text formatting options
Written by
Support
Updated over a week ago
How to crop images in the ad editor?
Learn about cropping images in your designs and customize your creatives.
Written by
Support
Updated over a week ago
How to add a Click Tag?
Read all you need to know about Click Tags in Bannerwise.
Written by
Support
Updated over a week ago
What is the relation between click layers and landing page URL?
This article explains how click areas and landing page URL behave with each other when they are present in an ad set.
Written by
Support
Updated over a week ago
How to add a landing page URL?
Make sure that your ad always lands on the right URL after clicking on it
Written by
Support
Updated over a week ago
How to add multiple click areas?
Make sure that your ad lands on the right URL by adding multiple click areas
Written by
Support
Updated over a week ago
How to add multiple dynamic click areas?
Make sure that your ad lands on the right URL by adding multiple dynamic click areas
Written by
Support
Updated over a week ago
How to upload custom fonts?
Reflect your brand identity by using custom fonts in your designs
Written by
Support
Updated over a week ago
How to make sure that your font displays correctly in your ads?
By transforming your fonts into webfonts you make sure that fonts are shown correctly in all browsers
Written by
Support
Updated over a week ago
How to enable sound in your in-banner videos?
Learn how to activate the sound of your in-banner videos
Written by
Support
Updated over a week ago
Publish
How to publish display ads?
This article will show you the first steps and the multiple options available to easily publish your display ads
Written by
Support
Updated over a week ago
How to download your ads?
This article will show you how to download your ads as a physical files such as: HTML5, AMPHTML, PNG, JPG, GIF, Animated GIF and MP4
Written by
Support
Updated over a week ago
How to push ads directly to your campaign?
This article will show you the steps to push your ads directly to a network via an API integration
Written by
Support
Updated over a week ago
How to calculate the size of my ads in the publish settings?
Calculate the size your ads have before downloading them and make sure they don’t exceed the maximum size.
Written by
Support
Updated over a week ago
What are the possibilities of pushing ads directly from Bannerwise?
This article shows the benefits and possibilities of having a direct connection with your network.
Written by
Support
Updated over a week ago
How to push ads to different accounts using one API integration?
Read this article to know how to connect and push ads directly to different accounts
Written by
Support
Updated over a week ago
How to connect to Google Ads or Campaign Manager?
This article will explain the steps to easily integrate to Google Ads or Campaign Manager
Written by
Support
Updated over a week ago
How to connect to AdForm?
This article will explain the steps to easily integrate to AdForm using an API connection
Written by
Support
Updated over a week ago
How to connect to Facebook?
This article explains the steps to easily integrate to your Facebook business account.
Written by
Support
Updated over a week ago
How to push ads directly to Google Ads?
This article explains the last steps to push and upload your ads directly to Google Ads after connecting with the API
Written by
Support
Updated over a week ago
How to push ads directly to Campaign Manager?
This article explains the last steps required to push and upload your ads directly to Campaign Manager and publish them in DV360
Written by
Support
Updated over a week ago
How to push ads directly to AdForm?
This article explains the last steps required to push and upload your ads directly to AdForm
Written by
Support
Updated over a week ago
How to push ads directly to Facebook?
Follow the steps in this article to save time and avoid manual work by pushing your ads to Facebook.
Written by
Support
Updated over a week ago
How to publish in-banner video ads?
Publishing in-banner video ads on every available network
Written by
Support
Updated over a week ago
How to publish in-banner video ads for the Google Marketing Platform?
Publishing in-banner video ads with Google Campaign Manager, Google Studio and Google Display & Video 360
Written by
Support
Updated over a week ago
How to publish in-banner video ads for Google Ads?
Publish in-banner video ads on the Google Display Network (GDN) via Google Ads
Written by
Support
Updated over a week ago
Why does Bannerwise host in-banner video ads?
Read the reasons why Bannerwise hosts the videos in your ads and how to benefit from this service.
Written by
Support
Updated over a week ago
How to export your ads as third-party tags?
This article will show you the steps to export your ads as third-party tags
Written by
Support
Updated over a week ago
How to work with third-party tags?
Learn about third-party tags and how you can benefit from using them.
Written by
Support
Updated over a week ago
How to check the settings of your third-party tag creatives?
Learn how you can validate your tags and make sure they are accepted by 3PAS.
Written by
Support
Updated over a week ago
How to use third-party tags for Google Ads?
This article will show you the steps to to export and use third-party tags for Google Ads
Written by
Support
Updated over a week ago
How to export your display and social ads as MP4 or PNG?
This article will show you the steps to export your social and display ads as MP4 or PNG
Written by
Support
Updated over a week ago
How to publish your animated GIF?
Learn how to publish your display and social ads as Animated GIF and engage more with your audience.
Written by
Support
Updated over a week ago
How to publish GIF banners?
This article will cover how the Bannerwise GIF export works and what you have to consider when creating GIFs in Bannerwise.
Written by
Support
Updated over a week ago
How to download ads as AMPHTML?
This article will explain the steps to download your ads as AMP
Written by
Support
Updated over a week ago
What is retina and how to work with it?
Read this article to know all about retina and use it correctly to avoid blurry images in your ads.
Written by
Support
Updated over a week ago
How to create fallback images?
Learn how to easily generate fallback images and use them in your campaigns
Written by
Support
Updated over a week ago
My Client Center (MCC)
How to set up my MCC account?
Learn how to get your own MCC account and co-create ads with your clients.
Written by
Support
Updated over a week ago
How to invite customers to my MCC account?
Read how to invite customers to your MCC account and collaborate together in the ad building process.
Written by
Support
Updated over a week ago
How to log into my client's account?
Learn how to access your client’s ads from your MCC account and co-work together with them.
Written by
Support
Updated over a week ago
Feeds and Dynamic
How to add a dynamic feed to Bannerwise?
Upload or add a dynamic feed in Bannerwise in order to create dynamic ads.
Written by
Support
Updated over a week ago
How to map dynamic feed attributes?
This article will cover how you can map your Google Adwords feed that has been uploaded to Bannerwise.
Written by
Support
Updated over a week ago
How to update a feed in Bannerwise?
This article explains what happens when feeds are uploaded to Bannerwise
Written by
Support
Updated over a week ago
What is the relation between display feeds and Bannerwise?
Read and learn what happens when you upload a feed and the role they play in Bannerwise.
Written by
Support
Updated over a week ago
Where can I find my feeds?
Learn where your uploaded feeds are located in Bannerwise and manage them anytime you need them.
Written by
Support
Updated over a week ago
How to update the feed of an already existing ad set?
Switch between feeds without having to duplicate your ad set
Written by
Support
Updated over a week ago
How to optimize my feed?
Read in this article some best practices and how you can optimize your feed to have better performing dynamic campaigns.
Written by
Support
Updated over a week ago
What currencies does Bannerwise support?
Read the list of supported currencies for dynamic feeds and start building your dynamic ads.
Written by
Support
Updated over a week ago
How to convert a feed spreadsheet into a .csv URL?
Learn how to generate a URL to upload your feed in Bannerwise.
Written by
Support
Updated over a week ago
Dynamic Rules & Conditions - Smart Dynamic Ads
What are Smart Dynamic Ads?
Learn what Smart Dynamic Ads are and why setting up dynamic rules and conditions can benefit your campaign performance.
Written by
Support
Updated over a week ago
What operations are supported for Dynamic Rules and Conditions?
Have a look at the different operations conditions can contain and start creating high performing dynamic ads.
Written by
Support
Updated over a week ago
How to create Smart Dynamic social Ads?
Learn how to build Smart Dynamic Product Ads for Facebook and Instagram and optimize ad layouts based on dynamic rules and conditions.
Written by
Support
Updated over a week ago
How to add conditions to my Smart Dynamic Ads?
Set up dynamic rules and conditions to your smart dynamic ads and create relevant and high performing ads.
Written by
Support
Updated over a week ago
How to create new ad layouts for the different dynamic conditions?
Optimize your Smart Dynamic ad layouts adding high performing elements for the different rules and conditions.
Written by
Support
Updated over a week ago
How to preview the different versions of my Smart Dynamic Ads?
Preview all ad version filtering per condition and making sure they look and behave as desired.
Written by
Support
Updated over a week ago
How to publish your Smart Dynamic Facebook DPA?
Generate your Dynamic Product Ad feed and preview each single version of your ads.
Written by
Support
Updated over a week ago
How to upload a Facebook DPA to a catalog?
Create a catalog and upload the Dynamic Product Ad feed of your Smart Dynamic Ads generated by Bannerwise.
Written by
Support
Updated over a week ago
Google Ads - Dynamic
Which dynamic feed business types are there for Google Ads?
This article covers the Google business feed types available and provides examples for each type.
Written by
Support
Updated over a week ago
Which dynamic Google Ads attributes can I use in my ad designs?
This article will cover what attributes are supported by the different feed types and how they are mapped in Bannerwise.
Written by
Support
Updated this week
How to connect Google Merchant Center account with Google Ads?
Link your Google Merchant Center account to your Google Ads account enabling the use of retail (xml) feeds.
Written by
Support
Updated over a week ago
How to create a dynamic campaign in Google Ads?
This article shows how to create a dynamic display campaign for Google Ads and add your custom dynamic ads created in Bannerwise.
Written by
Support
Updated over a week ago
How to upload a dynamic feed to Google Ads?
Learn how to easily upload your dynamic feed to Google Ads
Written by
Support
Updated over a week ago
How to upload your .CSV Google Ads feed in Bannerwise?
This article explains how to upload a non-retail Google Ads feed using your .csv feed
Written by
Support
Updated over a week ago
How to upload a dynamic .XML feed for Google Ads in Bannerwise?
This article shows how to upload your Retail business type feed for Google Ads in Bannerwise.
Written by
Support
Updated over a week ago
How to upload a dynamic banner set to Google Ads?
This article explains how to upload your dynamic banner set created in Bannerwise to your dynamic Google Ads campaign.
Written by
Support
Updated over a week ago
How to preview a dynamic banner for Google Ads?
This article will cover how to preview Dynamic banners for Google Ads.
Written by
Support
Updated over a week ago
How to set up a dynamic feed schedule in Google Ads?
Learn how to set up a feed schedule and get the content always up to date.
Written by
Support
Updated over a week ago
How to import CSV files to Google Sheets?
This article explains how to import the data of your CSV files to use it as a source type while setting up a schedule in Google Ads.
Written by
Support
Updated over a week ago
AdForm
How to make sure your ads will work for Adform?
Preview your ads before uploading into the campaign a make sure that your ad will be accepted by Adform
Written by
Support
Updated over a week ago
How to upload a dynamic AdForm feed in Bannerwise?
Learn how to properly upload feeds in Bannerwise to be used for the network Adform.
Written by
Support
Updated over a week ago
How to push ads to your AdForm campaign via AdForm Studio?
Read how to automatically upload your ads to your AdForm campaign and avoid unnecessary manual work.
Written by
Support
Updated over a week ago
Facebook Dynamic Product Ads
How to upload a dynamic feed for Facebook in Bannerwise?
This article will cover the steps to upload a dynamic product feed for Facebook in Bannerwise.
Written by
Support
Updated over a week ago
How to export a Dynamic Product Ad for Facebook?
This article will cover how to export your custom Facebook feed from Bannerwise.
Written by
Support
Updated over a week ago
How to create a Product Catalog in your Facebook Business account?
Learn how to set up and create a Product Catalog in your Facebook Business Account.
Written by
Support
Updated over a week ago
How to update the design of my Dynamic Product Ads for Facebook?
This article covers the steps you need to take when updating the design or layout of your dynamic product ads.
Written by
Support
Updated over a week ago
How to preview Dynamic Product Ads for Facebook?
Learn how you can preview all of your custom Facebook product ads after generating a new feed via Bannerwise.
Written by
Support
Updated over a week ago
How does Facebook synchronize with the Bannerwise DPA feed?
This article will briefly explain how your custom dynamic product ads stay up-to-date with your master data feed.
Written by
Support
Updated over a week ago
Billing & Subscription plans
How to update your billing information?
Make sure your financial administration is up to date by updating your billing information
Written by
Support
Updated over a week ago
How to download your invoices?
You always have access to all your invoices
Written by
Support
Updated over a week ago
How to update your payment details?
Prevent suspension by making sure your payment details are correct
Written by
Support
Updated over a week ago
How to receive invoices by email?
Make sure that all invoices are sent to the right email address
Written by
Support
Updated over a week ago
How to upgrade to a different subscription plan?
Get the most out of Bannerwise by upgrading to a new subscription
Written by
Support
Updated over a week ago
How to downgrade to a different subscription plan?
Downgrading will remove access to features
Written by
Support
Updated over a week ago
How to cancel your current subscription plan?
Are you sure?
Written by
Support
Updated over a week ago