FAQ

How can I change my email address?

This article will show you the steps to know how to get email addresses modified.

Written by Support
Updated over a week ago

How can I invite users?

Start collaborating with your team by adding additional users to your account

Written by Support
Updated over a week ago

How to edit user profiles?

Manage user profiles and assign specific roles to optimize collaboration

Written by Support
Updated over a week ago

How to activate and deactivate users in my account?

Make sure that the right user has access to Bannerwise

Written by Support
Updated over a week ago

How to manage user roles and permissions?

Select the right user role for each user to improve collaboration

Written by Support
Updated over a week ago

How to delete users from my account?

Clean up your user list by deleting users that should not have access to Bannerwise

Written by Support
Updated over a week ago

What type of elements does Bannerwise support?

Find out what type of elements you can use in your designs

Written by Support
Updated over a week ago

How to add extra sizes to already existing ad sets?

Manage your sizes by adding extra sizes to your ad set

Written by Support
Updated over a week ago

How to generate new ad sizes from an already existing size?

Use the adaptive algorithm to create new sizes for you

Written by Support
Updated over a week ago

How to manage slides on your timeline?

Keep your timeline clean by dividing it with multiple slides

Written by Support
Updated over a week ago

How to make buttons automatically resize based on its text content?

Make sure that your buttons always have the same styling, no matter the label size

Written by Support
Updated over a week ago

How to add dynamic elements to your ads?

Deliver personalized messages by adding dynamic elements to your ads

Written by Support
Updated over a week ago

How to automatically hyphenate text?

Make sure that your text is always displayed with the correct hyphens

Written by Support
Updated over a week ago

How to make text automatically scale in font size?

Make sure that your text always fits no matter the ad size or text container

Written by Support
Updated over a week ago

How to add custom sizes to already existing ad sets?

You can add any size you want by adding custom sizes to your ad sets

Written by Support
Updated over a week ago

How to add multiple dynamic click areas?

Make sure that your ad lands on the right URL by adding multiple dynamic click areas

Written by Support
Updated over a week ago

How to add multiple click areas?

Make sure that your ad lands on the right URL by adding multiple click areas

Written by Support
Updated over a week ago

How to upload custom fonts?

Reflect your brand identity by using custom fonts in your designs

Written by Support
Updated over a week ago

How to add a landing page URL?

Make sure that your ad always lands on the right URL after clicking on it

Written by Support
Updated over a week ago

How to make sure that your font displays correctly in your ads?

By transforming your fonts into webfonts you make sure that fonts are shown correctly in all browsers

Written by Support
Updated over a week ago

How to enable sound in your in-banner videos?

Learn how to activate the sound of your in-banner videos

Written by Support
Updated this week

How to add a dynamic feed to Bannerwise?

Upload or add a dynamic feed in Bannerwise in order to create dynamic ads.

Written by Support
Updated over a week ago

How to update the feed of an already existing ad set?

Switch between feeds without having to duplicate your ad set

Written by Support
Updated over a week ago

How to preview a dynamic banner for Google Ads?

This article will cover how to preview Dynamic banners for Google Ads.

Written by Support
Updated over a week ago

How to change the network of an ad set?

Make sure that your ads are set up for the right network

Written by Support
Updated over a week ago

How to share an ad set with your team?

Collaborate with your team by sharing ad sets

Written by Support
Updated over a week ago

How to customize your shareable preview page?

Add your brand identity to your shareable preview page by uploading your logo and adding a brand color

Written by Support
Updated over a week ago

How to embed your sharable preview page on a custom domain?

Show your sharable preview page on a specific webpage by adding the embed script

Written by Support
Updated over a week ago

How to update ads in real time?

Host your ads with Bannerwise and make changes in real time

Written by Support
Updated over a week ago

What languages can I add to my ad set?

This article will sow you the list of current languages you can add to your ad sets.

Written by Support
Updated over a week ago

How to add languages to clients and brands?

This article will show you how to add multiple languages to clients and brands

Written by Support
Updated over a week ago

How to set a language as default?

This article will show you how to easily set languages by default and automatically select it as original language for ad sets.

Written by Support
Updated over a week ago

How to loop your ads?

This article will explain how to easily make your ads loop and the possibilities this feature has to offer.

Written by Support
Updated over a week ago

How to publish display ads?

This article will show you the first steps and the multiple options available to easily publish your display ads

Written by Support
Updated over a week ago

How to download your ads?

This article will show you how to download your ads as a physical files such as: HTML5, AMPHTML, PNG, JPG and GIF

Written by Support
Updated over a week ago

How to push ads directly to your campaign?

This article will show you the steps to push your ads directly to a network via an API integration

Written by Support
Updated over a week ago

How to connect to Google Ads or Campaign Manager?

This article will explain the steps to easily integrate to Google Ads or Campaign Manager

Written by Support
Updated over a week ago

How to connect to AdForm?

This article will explain the steps to easily integrate to AdForm using an API connection

Written by Support
Updated over a week ago

How to push ads directly to Google Ads?

This article explains the last steps to push and upload your ads directly to Google Ads after connecting with the API

Written by Support
Updated over a week ago

How to push ads directly to Campaign Manager?

This article explains the last steps required to push and upload your ads directly to Campaign Manager and publish them in VD360

Written by Support
Updated over a week ago

How to push ads directly to AdForm?

This article explains the last steps required to push and upload your ads directly to AdForm

Written by Support
Updated over a week ago

How to publish in-banner video ads?

Publishing in-banner video ads on every available network

Written by Support
Updated over a week ago

How to publish in-banner video ads for the Google Marketing Platform?

Publishing in-banner video ads with Google Campaign Manager, Google Studio and Google Display & Video 360

Written by Support
Updated over a week ago

How to publish in-banner video ads for Google Ads?

Publish in-banner video ads on the Google Display Network (GDN) via Google Ads

Written by Support
Updated this week

How to export your ads as third-party tags?

This article will show you the steps to export your ads as third-party tags

Written by Support
Updated over a week ago

How to use third-party tags for Google Ads?

This article will show you the steps to to export and use third-party tags for Google Ads

Written by Support
Updated over a week ago

How to export your social ads as MP4 or PNG?

This article will show you the steps to export your social ads as MP4 or PNG

Written by Support
Updated over a week ago

How to publish GIF banners?

This article will cover how the Bannerwise GIF export works and what you have to consider when creating GIFs in Bannerwise.

Written by Support
Updated over a week ago

How to update your billing information?

Make sure your financial administration is up to date by updating your billing information

Written by Support
Updated over a week ago

How to update your payment details?

Prevent suspension by making sure your payment details are correct

Written by Support
Updated over a week ago

How to download your invoices?

You always have access to all your invoices

Written by Support
Updated over a week ago

How to receive invoices by email?

Make sure that all invoices are sent to the right email address

Written by Support
Updated over a week ago

How to upgrade to a different subscription plan?

Get the most out of Bannerwise by upgrading to a new subscription

Written by Support
Updated over a week ago

How to downgrade to a different subscription plan?

Downgrading will remove access to features

Written by Support
Updated over a week ago

How to cancel your current subscription plan?

Are you sure?

Written by Support
Updated over a week ago