FAQ

What ad specifications does Bannerwise follow?

This article explains the standard specifications ads meet according to IAB.

Written by Support
Updated over a week ago

What networks does Bannerwise support?

This article shows the list of display and social networks you can work within Bannerwise.

Written by Support
Updated over a week ago

What ad file types does Bannerwise support?

This article shows the different output file types you can publish with Bannerwise.

Written by Support
Updated over a week ago

How to save a network as favorite?

Learn how to mark your most-used networks as favorite and save time.

Written by Support
Updated over a week ago

How to set up my workspace?

This article explains the steps to set up your brand’s workspace, for both localization and brand identity purposes.

Written by Support
Updated over a week ago

How to add managed clients to your account?

Learn how to invite labels/clients to your account and set up their own workspace.

Written by Support
Updated over a week ago

How to set up your client’s workspace?

Learn how to add the assets of a specific brand and save time by having all the resources ready.

Written by Support
Updated over a week ago

What is hosting and when can I use it?

Learn what ad-serving is and how you can benefit from using it.

Written by Support
Updated over a week ago

Why do I need a web font in Bannerwise?

Learn why it is better to use web-fonts and the benefits it will bring you.

Written by Support
Updated over a week ago

How to enable the autosaving feature?

Learn how to automatically save every change made in your ads.

Written by Support
Updated over a week ago

How can I change my email address?

This article will show you how to modify an email address

Written by Support
Updated over a week ago

How can I invite users?

Start collaborating with your team by adding additional users to your account

Written by Support
Updated over a week ago

How to edit user profiles?

Manage user profiles and assign specific roles to optimize collaboration

Written by Support
Updated over a week ago

How to assign users to clients or labels?

Learn how to assign users to specific workspaces and limit their access to other labels.

Written by Support
Updated over a week ago

How to activate and deactivate users in my account?

Make sure that the right user has access to Bannerwise

Written by Support
Updated over a week ago

How to manage user roles and permissions?

Select the right user role for each user to improve collaboration

Written by Support
Updated over a week ago

How to delete users from my account?

Clean up your user list by deleting users that should not have access to Bannerwise

Written by Support
Updated over a week ago

How to create a multi-channel master set?

Learn how to create a multi-channel master set and include all the display and social sizes you need.

Written by Support
Updated over a week ago

How to publish social and display ads from a master set?

Read how to publish your social and display ads for multiple channels from your master set.

Written by Support
Updated over a week ago

How to preview ads in Bannerwise?

This article shows the possibilities to preview your ads and make sure they look and behave as desired.

Written by Support
Updated over a week ago

How to preview a video element in Bannerwise?

Read how to preview your in-banner video ads and make sure they behave as desired.

Written by Support
Updated yesterday

How to preview animations on slides?

Preview your slides in detail by using the playback controls and the playhead.

Written by Support
Updated over a week ago

How to create ad templates?

Generate templates from ad sets and save time re-using your designs for new ads.

Written by Support
Updated over a week ago

How to build ads from custom templates?

Create new ads and save time by using your custom templates.

Written by Support
Updated over a week ago

How to manage ad templates?

Learn where your templates are collected and use them to build new ads.

Written by Support
Updated over a week ago

How to make elements not editable on templates?

Learn how to make your templates unaltered and reuse them to generate new ad sets.

Written by Support
Updated over a week ago

How to change the network of an ad set?

Make sure that your ads are set up for the right network

Written by Support
Updated over a week ago

How to convert a non-dynamic ad set into dynamic?

Learn how to easily re-use and transform an ad set into dynamic

Written by Support
Updated over a week ago

How to share an ad set with your team?

Collaborate with your team by sharing ad sets

Written by Support
Updated over a week ago

How to customize your shareable preview page?

Add your brand identity to your shareable preview page by uploading your logo and adding a brand color

Written by Support
Updated over a week ago

How to embed your sharable preview page on a custom domain?

Show your sharable preview page on a specific webpage by adding the embed script

Written by Support
Updated over a week ago

How to embed your ads to your website?

Learn how to embed and display your ads on your website.

Written by Support
Updated over a week ago

What languages can I add to my ad set?

This article will sow you the list of current languages you can add to your ad sets.

Written by Support
Updated over a week ago

How to update ads in real time?

Host your ads with Bannerwise and make changes in real time

Written by Support
Updated over a week ago

How to add languages to your ads?

This article explains how to easily add languages and efficiently serve multiple markets and countries.

Written by Support
Updated over a week ago

How to translate ads?

Read how to speed up the production process by adding translations to your ads

Written by Support
Updated over a week ago

How to add languages to clients and brands?

This article will show you how to add multiple languages to clients and brands

Written by Support
Updated over a week ago

How to set a language as default?

This article will show you how to easily set languages by default and automatically select it as original language for ad sets.

Written by Support
Updated over a week ago

How to change the original language of an ad set?

Learn how to easily set a new language as original for specific sets.

Written by Support
Updated over a week ago

How to loop your ads?

This article will explain how to easily make your ads loop and the possibilities this feature has to offer.

Written by Support
Updated over a week ago

What is an AMPHTML file?

This article will explain what an AMP file type is and its benefits

Written by Support
Updated over a week ago

How to create video ads for social channels?

Learn how to create engaging video ads for social networks and draw attention.

Written by Support
Updated over a week ago

How to assign adsets to different clients?

Read how to easily move sets from one workspace to another and have everything correctly organized.

Written by Support
Updated over a week ago

What type of elements does Bannerwise support?

Find out what type of elements you can use in your designs

Written by Support
Updated over a week ago

How to add custom sizes in the creating flow?

This article shows how to add custom sizes while creating a new ad set.

Written by Support
Updated over a week ago

How to add extra sizes to already existing ad sets?

Manage your sizes by adding extra sizes to your ad set

Written by Support
Updated over a week ago

How to add custom sizes to already existing ad sets?

You can add any size you want by adding custom sizes to your ad sets

Written by Support
Updated over a week ago

How to generate new ad sizes from an already existing size?

Use the adaptive algorithm to create new sizes for you

Written by Support
Updated over a week ago

How to calculate the size of my ads in the ad editor?

Calculate the size your ads before downloading them and make sure they don’t exceed the maximum size required.

Written by Support
Updated over a week ago

How to manage slides on your timeline?

Keep your timeline clean by dividing it with multiple slides

Written by Support
Updated over a week ago

How to hide elements on the stage?

Learn how to hide elements while building your ads and simplify the view to work efficiently.

Written by Support
Updated over a week ago

How to lock elements on the stage?

Learn how to lock elements in your ads and keep your design unchangeable.

Written by Support
Updated over a week ago

How to make buttons automatically resize based on its text content?

Make sure that your buttons always have the same styling, no matter the label size

Written by Support
Updated over a week ago

How to add a mouseover to a button?

Learn how to set up a mouse over effect and engage with your audience by creating interactive buttons.

Written by Support
Updated over a week ago

How to add dynamic elements to your ads?

Deliver personalized messages by adding dynamic elements to your ads

Written by Support
Updated over a week ago

How to automatically hyphenate text?

Make sure that your text is always displayed with the correct hyphens

Written by Support
Updated over a week ago

How to make text automatically scale in font size?

Make sure that your text always fits no matter the ad size or text container

Written by Support
Updated over a week ago

How to add a Click Tag?

Read all you need to know about Click Tags in Bannerwise.

Written by Support
Updated over a week ago

What is the relation between click layers and landing page URL?

This article explains how click areas and landing page URL behave with each other when they are present in an ad set.

Written by Support
Updated over a week ago

How to add a landing page URL?

Make sure that your ad always lands on the right URL after clicking on it

Written by Support
Updated over a week ago

How to add multiple click areas?

Make sure that your ad lands on the right URL by adding multiple click areas

Written by Support
Updated over a week ago

How to add multiple dynamic click areas?

Make sure that your ad lands on the right URL by adding multiple dynamic click areas

Written by Support
Updated over a week ago

How to upload custom fonts?

Reflect your brand identity by using custom fonts in your designs

Written by Support
Updated over a week ago

How to make sure that your font displays correctly in your ads?

By transforming your fonts into webfonts you make sure that fonts are shown correctly in all browsers

Written by Support
Updated over a week ago

How to enable sound in your in-banner videos?

Learn how to activate the sound of your in-banner videos

Written by Support
Updated over a week ago

How to publish display ads?

This article will show you the first steps and the multiple options available to easily publish your display ads

Written by Support
Updated over a week ago

How to download your ads?

This article will show you how to download your ads as a physical files such as: HTML5, AMPHTML, PNG, JPG and GIF

Written by Support
Updated over a week ago

How to push ads directly to your campaign?

This article will show you the steps to push your ads directly to a network via an API integration

Written by Support
Updated over a week ago

How to calculate the size of my ads in the publish settings?

Calculate the size your ads have before downloading them and make sure they don’t exceed the maximum size.

Written by Support
Updated over a week ago

What are the possibilities of pushing ads directly from Bannerwise?

This article shows the benefits and possibilities of having a direct connection with your network.

Written by Support
Updated over a week ago

How to push ads to different accounts using one API integration?

Read this article to know how to connect and push ads directly to different accounts

Written by Support
Updated over a week ago

How to connect to Google Ads or Campaign Manager?

This article will explain the steps to easily integrate to Google Ads or Campaign Manager

Written by Support
Updated over a week ago

How to connect to AdForm?

This article will explain the steps to easily integrate to AdForm using an API connection

Written by Support
Updated over a week ago

How to connect to Facebook?

This article explains the steps to easily integrate to your Facebook business account.

Written by Support
Updated over a week ago

How to push ads directly to Google Ads?

This article explains the last steps to push and upload your ads directly to Google Ads after connecting with the API

Written by Support
Updated over a week ago

How to push ads directly to Campaign Manager?

This article explains the last steps required to push and upload your ads directly to Campaign Manager and publish them in VD360

Written by Support
Updated over a week ago

How to push ads directly to AdForm?

This article explains the last steps required to push and upload your ads directly to AdForm

Written by Support
Updated over a week ago

How to push ads directly to Facebook?

Follow the steps in this article to save time and avoid manual work by pushing your ads to Facebook.

Written by Support
Updated over a week ago

How to publish in-banner video ads?

Publishing in-banner video ads on every available network

Written by Support
Updated over a week ago

How to publish in-banner video ads for the Google Marketing Platform?

Publishing in-banner video ads with Google Campaign Manager, Google Studio and Google Display & Video 360

Written by Support
Updated over a week ago

How to publish in-banner video ads for Google Ads?

Publish in-banner video ads on the Google Display Network (GDN) via Google Ads

Written by Support
Updated over a week ago

Why does Bannerwise host in-banner video ads?

Read the reasons why Bannerwise hosts the videos in your ads and how to benefit from this service.

Written by Support
Updated over a week ago

How to export your ads as third-party tags?

This article will show you the steps to export your ads as third-party tags

Written by Support
Updated over a week ago

How to work with third-party tags?

Learn about third-party tags and how you can benefit from using them.

Written by Support
Updated over a week ago

How to check the settings of your third-party tag creatives?

Learn how you can validate your tags and make sure they are accepted by 3PAS.

Written by Support
Updated over a week ago

How to use third-party tags for Google Ads?

This article will show you the steps to to export and use third-party tags for Google Ads

Written by Support
Updated over a week ago

How to export your display and social ads as MP4 or PNG?

This article will show you the steps to export your social and display ads as MP4 or PNG

Written by Support
Updated over a week ago

How to publish your animated GIF?

Learn how to publish your display and social ads as Animated GIF and engage more with your audience.

Written by Support
Updated over a week ago

How to publish GIF banners?

This article will cover how the Bannerwise GIF export works and what you have to consider when creating GIFs in Bannerwise.

Written by Support
Updated over a week ago

How to download ads as AMPHTML?

This article will explain the steps to download your ads as AMP

Written by Support
Updated over a week ago

What is retina and how to work with it?

Read this article to know all about retina and use it correctly to avoid blurry images in your ads.

Written by Support
Updated over a week ago

How to create fallback images?

Learn how to easily generate fallback images and use them in your campaigns

Written by Support
Updated over a week ago

How to set up my MCC account?

Learn how to get your own MCC account and co-create ads with your clients.

Written by Support
Updated over a week ago

How to invite customers to my MCC account?

Read how to invite customers to your MCC account and collaborate together in the ad building process.

Written by Support
Updated over a week ago

How to log into my client's account?

Learn how to access your client’s ads from your MCC account and co-work together with them.

Written by Support
Updated over a week ago

How to add a dynamic feed to Bannerwise?

Upload or add a dynamic feed in Bannerwise in order to create dynamic ads.

Written by Support
Updated this week

How to map dynamic feed attributes?

This article will cover how you can map your Google Adwords feed that has been uploaded to Bannerwise.

Written by Support
Updated this week

How to update a feed in Bannerwise?

This article explains what happens when feeds are uploaded to Bannerwise

Written by Support
Updated this week

What is the relation between display feeds and Bannerwise?

Read and learn what happens when you upload a feed and the role they play in Bannerwise.

Written by Support
Updated yesterday

Where can I find my feeds?

Learn where your uploaded feeds are located in Bannerwise and manage them anytime you need them.

Written by Support
Updated this week

How to update the feed of an already existing ad set?

Switch between feeds without having to duplicate your ad set

Written by Support
Updated over a week ago

How to optimize my feed?

Read in this article some best practices and how you can optimize your feed to have better performing dynamic campaigns.

Written by Support
Updated this week

What currencies does Bannerwise support?

Read the list of supported currencies for dynamic feeds and start building your dynamic ads.

Written by Support
Updated over a week ago

Which dynamic feed business types are there for Google Ads?

This article covers the Google business feed types available and provides examples for each type.

Written by Support
Updated over a week ago

Which dynamic Google Ads attributes can I use in my ad designs?

This article will cover what attributes are supported by the different feed types and how they are mapped in Bannerwise.

Written by Support
Updated over a week ago

How to connect Google Merchant Center account with Google Ads?

Link your Google Merchant Center account to your Google Ads account enabling the use of retail (xml) feeds.

Written by Support
Updated over a week ago

How to create a dynamic campaign in Google Ads?

This article shows how to create a dynamic display campaign for Google Ads and add your custom dynamic ads created in Bannerwise.

Written by Support
Updated over a week ago

How to upload a dynamic feed to Google Ads?

Learn how to easily upload your dynamic feed to Google Ads

Written by Support
Updated over a week ago

How to upload your .CSV Google Ads feed in Bannerwise?

This article explains how to upload a non-retail Google Ads feed using your .csv feed

Written by Support
Updated over a week ago

How to upload a dynamic .XML feed for Google Ads in Bannerwise?

This article shows how to upload your Retail business type feed for Google Ads in Bannerwise.

Written by Support
Updated over a week ago

How to upload a dynamic banner set to Google Ads?

This article explains how to upload your dynamic banner set created in Bannerwise to your dynamic Google Ads campaign.

Written by Support
Updated over a week ago

How to preview a dynamic banner for Google Ads?

This article will cover how to preview Dynamic banners for Google Ads.

Written by Support
Updated over a week ago

How to set up a dynamic feed schedule in Google Ads?

Learn how to set up a feed schedule and get the content always up to date.

Written by Support
Updated over a week ago

How to import CSV files to Google Sheets?

This article explains how to import the data of your CSV files to use it as a source type while setting up a schedule in Google Ads.

Written by Support
Updated over a week ago

How to upload a dynamic AdForm feed in Bannerwise?

Learn how to properly upload feeds in Bannerwise to be used for the network Adform.

Written by Support
Updated over a week ago

How to upload a dynamic feed for Facebook in Bannerwise?

This article will cover the steps to upload a dynamic product feed for Facebook in Bannerwise.

Written by Support
Updated over a week ago

How to export a Dynamic Product Ad for Facebook?

This article will cover how to export your custom Facebook feed from Bannerwise.

Written by Support
Updated over a week ago

How to create a Product Catalog in your Facebook Business account?

Learn how to set up and create a Product Catalog in your Facebook Business Account.

Written by Support
Updated over a week ago

How to update the design of my Dynamic Product Ads for Facebook?

This article covers the steps you need to take when updating the design or layout of your dynamic product ads.

Written by Support
Updated over a week ago

How to preview Dynamic Product Ads for Facebook?

Learn how you can preview all of your custom Facebook product ads after generating a new feed via Bannerwise.

Written by Support
Updated over a week ago

How does Facebook synchronize with the Bannerwise DPA feed?

This article will briefly explain how your custom dynamic product ads stay up-to-date with your master data feed.

Written by Support
Updated over a week ago

How to update your billing information?

Make sure your financial administration is up to date by updating your billing information

Written by Support
Updated over a week ago

How to download your invoices?

You always have access to all your invoices

Written by Support
Updated over a week ago

How to update your payment details?

Prevent suspension by making sure your payment details are correct

Written by Support
Updated over a week ago

How to receive invoices by email?

Make sure that all invoices are sent to the right email address

Written by Support
Updated over a week ago

How to upgrade to a different subscription plan?

Get the most out of Bannerwise by upgrading to a new subscription

Written by Support
Updated over a week ago

How to downgrade to a different subscription plan?

Downgrading will remove access to features

Written by Support
Updated over a week ago

How to cancel your current subscription plan?

Are you sure?

Written by Support
Updated over a week ago