Troubleshoot

Why can't I log in my Bannerwise account?

Learn how to troubleshoot this issue and avoid from happening again

Written by Support
Updated over a week ago

Why can’t I find my ad sets?

Read where your ad sets are saved and assign them to your preferred workspace.

Written by Support
Updated over a week ago

How to reduce the file size of my ads?

This article will cover what you can do to reduce the file size of your banner if it exceeds the maximum file size

Written by Support
Updated over a week ago

Why are fallback images blurry?

Read why blurry fallbacks won’t affect your campaign and stop worrying about their image quality

Written by Support
Updated over a week ago

How to preview downloaded ads on my Windows machine?

This article will outline the required steps to preview banners locally on a Windows machine

Written by Support
Updated over a week ago

How to prevent cross browser text errors?

In this article, we will explain what causes text errors in some browsers, and offer some workarounds.

Written by Support
Updated over a week ago

Why are dynamic images not loading in Google Chrome?

Learn why the images of your feed don’t display in Bannerwise when Google Chrome and avoid this from happening again.

Written by Support
Updated over a week ago

Why are my ads not looping?

Read what is causing your ads not looping and learn how to resolve it.

Written by Support
Updated over a week ago

Why are the video controls not responding?

Learn how to set up your in-banner video and make video controls respond when selecting them.

Written by Support
Updated over a week ago

Why am I not receiving the requested MP4 files?

Check how your ads are set up and make sure your requested files always arrive.

Written by Support
Updated over a week ago

Why are my tags showing a “Not found” message?

Read how to solve this tag related issue by uploading your ads to the Bannerwise server.

Written by Support
Updated over a week ago

Why are my GIF ads not animating?

This article covers the limitations of using GIF ads with animations.

Written by Support
Updated over a week ago

Why is the ClickTag in my ads not working when they are uploaded in the network?

Learn how to troubleshoot this issue and make sure your ads are clickable in the network.

Written by Support
Updated over a week ago

Why is my feed showing "No references found" error message?

Learn how to troubleshoot this issue and avoid from happening again

Written by Support
Updated over a week ago

Google Chrome: Why do text elements not reduce in size?

Read what is causing your text element from displaying the correct font size and learn how to resolve it.

Written by Support
Updated over a week ago

I can't add a Landing Page URL: Screen is not displaying correctly

Read how to resolve this by adjusting the zoom settings in your device and avoid from happening again

Written by Support
Updated over a week ago

I can't upload a feed in Bannerwise

Learn how to fix each error and upload your feed successfully in Bannerwise

Written by Support
Updated over a week ago

I can't upload a feed: Not found.

Learn how to resolve this error and avoid from happening again.

Written by Support
Updated over a week ago

I can’t upload a feed: Missing required attributes.

Learn how to resolve this error and avoid from happening again.

Written by Support
Updated over a week ago

I can’t upload a feed: Unsupported CSV file.

Learn how to resolve this error and avoid from happening again.

Written by Support
Updated over a week ago

I can’t upload a feed: Limit reached.

Learn how to resolve this error and avoid from happening again.

Written by Support
Updated over a week ago

I can’t upload a feed: Unsupported file type.

Learn how to resolve this error and avoid from happening again.

Written by Support
Updated over a week ago

I can't upload a feed: Forbidden.

Learn how to resolve this error and avoid from happening again.

Written by Support
Updated over a week ago

I can’t upload my feed: Connection timeout.

Learn how to resolve a connection timeout error while uploading your feed to Bannerwise

Written by Support
Updated over a week ago

I can't upload a feed: Unsupported file structure.

Learn how to resolve this error and avoid from happening again.

Written by Support
Updated over a week ago

I can’t upload a feed: Unsupported attribute

Learn how to resolve this error and avoid from happening again.

Written by Support
Updated over a week ago

How to make sure my ads will work for Google Ads?

Make sure your ad will be accepted by Google Ads

Written by Support
Updated over a week ago

Why are my ads not clicking in Google Ads?

Add the URLs in Google Ads and make sure your creatives redirect correctly to the desired web.

Written by Support
Updated over a week ago

Google Ads: Dynamic text elements don’t show correctly in the preview.

Learn how to get your dynamic preview in Google Ads and see the final result of your ads.

Written by Support
Updated over a week ago

Why are my dynamic ads not uploading to Google Ads?

Make sure your dynamic ad is accepted by Google Ads

Written by Support
Updated over a week ago

Why are my dynamic elements not visible in Google Ads?

Make sure that al dynamic elements are connected to the right dynamic attributes of your feed

Written by Support
Updated over a week ago

Why are my in-banner video ads exceeding 30 seconds of animation?

Learn how to troubleshoot this and avoid from happening again

Written by Support
Updated over a week ago

Google Ads: Reference "X" is not supported by the "Y" feed type of Google Ads

Make sure your feed naming conventions match with Google Ads standards.

Written by Support
Updated over a week ago

Google Ads: “The HTML5 ad is a custom layout for a different ad format”.

Learn what you can do to upload your ads in Google Ads and avoid errors.

Written by Support
Updated over a week ago

Google Ads: “Invalid media bundle”

Learn what this error message means and avoid from happening again

Written by Support
Updated over a week ago

Google Ads: “The ad contains an unsupported file type”

Learn what you can do to upload your ads in Google Ads and avoid errors.

Written by Support
Updated over a week ago

Google Ads: “The ad you uploaded contains HTML5 code that we can’t allow in our ads: Multiple exits”.

Learn what you can do to upload your ads in Google Ads and avoid errors.

Written by Support
Updated over a week ago

Google Ads: "Your HTML file isn't a valid AMPHTML ads document."

Learn what you can do to upload your AMPHTML ads in Google Ads and avoid errors

Written by Support
Updated over a week ago

Why are my Google Studio ads not clicking?

Learn how to troubleshoot this and avoid it from happening again.

Written by Support
Updated over a week ago

Dynamic elements don't display in Google Studio

Learn how to troubleshoot this issue and make sure your dynamic elements show in Studio.

Written by Support
Updated over a week ago

Why are my ads only showing one Dynamic Product in Google Studio?

Learn how to troubleshoot this issue and make sure your all your dynamic elements show in Studio.

Written by Support
Updated over a week ago

Google Studio: The image in the field labelled "image_link" couldn't be downloaded.

Learn how to troubleshoot this issue and make sure all images use the correct colour space.

Written by Support
Updated over a week ago

Adform: Dynamic elements not displaying in exported .zip files

Verify that your dynamic ads for Adform are set up correctly and make sure your ads display as expected.

Written by Support
Updated over a week ago

Adform: "clickUrl.RedirectUrl length must be in range [1-500]"

Read how to troubleshoot this issue and make sure you can upload you ads in Adform

Written by Support
Updated over a week ago

Why are Dynamic Product Ads showing the old layout in Facebook Catalogue?

Read what happens in Facebook when ad layouts are updated and learn what to do about it.

Written by Support
Updated over a week ago

I can’t upload the DPA URL in my Facebook Catalogue: “Bad Request”

Read how to troubleshoot this error and successfully add your products in your catalogue.

Written by Support
Updated over a week ago

Why can’t I switch between feeds?

Read the specifications feeds need to meet and when it is possible to change feeds in your Social Dynamic Ads

Written by Support
Updated over a week ago