Bannerwise

Learn how to troubleshoot this issue and avoid from happening again

Why can't I log in my Bannerwise account?

Read where your ad sets are saved and assign them to your preferred workspace.

Why can’t I find my ad sets?

This article will cover what you can do to reduce the file size of your banner if it exceeds the maximum file size

How to reduce the file size of my ads?

Read why blurry fallbacks won’t affect your campaign and stop worrying about their image quality

Why are fallback images blurry?

This article will outline the required steps to preview banners locally on a Windows machine

How to preview downloaded ads on my Windows machine?

In this article, we will explain what causes text errors in some browsers, and offer some workarounds.

How to prevent cross browser text errors?

Learn why the images of your feed don’t display in Bannerwise when Google Chrome and avoid this from happening again.

Why are dynamic images not loading in Google Chrome?

Read what is causing your ads not looping and learn how to resolve it.

Why are my ads not looping?

Learn how to set up your in-banner video and make video controls respond when selecting them.

Why are the video controls not responding?

Check how your ads are set up and make sure your requested files always arrive.

Why am I not receiving the requested MP4 files?

Read how to solve this tag related issue by uploading your ads to the Bannerwise server.

Why are my tags showing a “Not found” message?

This article covers the limitations of using GIF ads with animations.

Why are my GIF ads not animating?

Learn how to troubleshoot this issue and make sure your ads are clickable in the network.

Why is the ClickTag in my ads not working when they are uploaded in the network?

Why is my feed showing "No references found" error message?

Read what is causing your text element from displaying the correct font size and learn how to resolve it.

Google Chrome: Why do text elements not reduce in size?

Read how to resolve this by adjusting the zoom settings in your device and avoid from happening again

I can't add a Landing Page URL: Screen is not displaying correctly

Support

Miguel Zamora Lopez

Troubleshoot

Learn how to fix each error and upload your feed successfully in Bannerwise

I can't upload a feed in Bannerwise

Learn how to resolve this error and avoid from happening again.

I can't upload a feed: Not found.

I can’t upload a feed: Missing required attributes.

I can’t upload a feed: Unsupported CSV file.

I can’t upload a feed: Limit reached.

I can’t upload a feed: Unsupported file type.

I can't upload a feed: Forbidden.

Learn how to resolve a connection timeout error while uploading your feed to Bannerwise

I can’t upload my feed: Connection timeout.

I can't upload a feed: Unsupported file structure.

I can’t upload a feed: Unsupported attribute

Uploading feeds in Bannerwise 

Make sure your ad will be accepted by Google Ads

How to make sure my ads will work for Google Ads?

Add the URLs in Google Ads and make sure your creatives redirect correctly to the desired web.

Why are my ads not clicking in Google Ads?

Learn how to get your dynamic preview in Google Ads and see the final result of your ads.

Google Ads: Dynamic text elements don’t show correctly in the preview.

Make sure your dynamic ad is accepted by Google Ads

Why are my dynamic ads not uploading to Google Ads?

Make sure that al dynamic elements are connected to the right dynamic attributes of your feed

Why are my dynamic elements not visible in Google Ads?

Learn how to troubleshoot this and avoid from happening again

Why are my in-banner video ads exceeding 30 seconds of animation?

Make sure your feed naming conventions match with Google Ads standards.

Google Ads: Reference "X" is not supported by the "Y" feed type of Google Ads

Learn what you can do to upload your ads in Google Ads and avoid errors.

Google Ads: “The HTML5 ad is a custom layout for a different ad format”.

Learn what this error message means and avoid from happening again

Google Ads: “Invalid media bundle”

Google Ads: “The ad contains an unsupported file type”

Google Ads: “The ad you uploaded contains HTML5 code that we can’t allow in our ads: Multiple exits”.

Learn what you can do to upload your AMPHTML ads in Google Ads and avoid errors

Google Ads: "Your HTML file isn't a valid AMPHTML ads document."

Google Ads

Learn how to troubleshoot this and avoid it from happening again.

Why are my Google Studio ads not clicking?

Learn how to troubleshoot this issue and make sure your dynamic elements show in Studio.

Dynamic elements don't display in Google Studio

Learn how to troubleshoot this issue and make sure your all your dynamic elements show in Studio.

Why are my ads only showing one Dynamic Product in Google Studio?

Learn how to troubleshoot this issue and make sure all images use the correct colour space.

Google Studio: The image in the field labelled "image_link" couldn't be downloaded.

Google Studio

Verify that your dynamic ads for Adform are set up correctly and make sure your ads display as expected.

Adform: Dynamic elements not displaying in exported .zip files

Read how to troubleshoot this issue and make sure you can upload you ads in Adform

Adform: "clickUrl.RedirectUrl length must be in range [1-500]"

Adform

Read what happens in Facebook when ad layouts are updated and learn what to do about it.

Why are Dynamic Product Ads showing the old layout in Facebook Catalogue?

Read how to troubleshoot this error and successfully add your products in your catalogue.

I can’t upload the DPA URL in my Facebook Catalogue: “Bad Request”

Read the specifications feeds need to meet and when it is possible to change feeds in your Social Dynamic Ads

Why can’t I switch between feeds?

Social Dynamic Ads

Find answers and get help from Intercom Support and Community Experts

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