Troubleshoot

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13 articles in this collection
Written by Support

How to reduce the file size of my ads?

This article will cover what you can do to reduce the file size of your banner if it exceeds the maximum file size
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Written by Support
Updated over a week ago

How to prevent cross browser text errors?

In this article, we will explain what causes text errors in some browsers, and offer some workarounds.
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Written by Support
Updated over a week ago

How to preview downloaded ads on my Windows machine?

This article will outline the required steps to preview banners locally on a Windows machine
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Written by Support
Updated over a week ago

Why are my tags showing a “Not found” message?

Read how to solve this tag related issue by uploading your ads to the Bannerwise server.
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Written by Support
Updated over a week ago

Google Ads: “The ad contains an unsupported file type”

Learn what you can do to upload your ads in Google Ads and avoid errors.
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Written by Support
Updated this week

Google Ads: “The ad you uploaded contains HTML5 code that we can’t allow in our ads: Multiple exits”.

Learn what you can do to upload your ads in Google Ads and avoid errors.
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Written by Support
Updated this week

Google Ads: "Your HTML file isn't a valid AMPHTML ads document."

Learn what you can do to upload your AMPHTML ads in Google Ads and avoid errors
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Written by Support
Updated this week

Google Ads: “The HTML5 ad is a custom layout for a different ad format”.

Learn what you can do to upload your ads in Google Ads and avoid errors.
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Written by Support
Updated this week

How to make sure my ads will work for Google Ads?

Make sure your ad will be accepted by Google Ads
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Written by Support
Updated over a week ago

Why are my dynamic ads not uploading to Google Ads?

Make sure your dynamic ad is accepted by Google Ads
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Written by Support
Updated over a week ago

Why are my dynamic elements not visible in Google Ads?

Make sure that al dynamic elements are connected to the right dynamic attributes of your feed
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Written by Support
Updated over a week ago

Google Ads: Dynamic text elements don’t show correctly in the preview.

Learn how to get your dynamic preview in Google Ads and see the final result of your ads.
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Written by Support
Updated over a week ago

How to make sure that your ads will work for Adform?

Make sure that your ad will be accepted by Adform
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Written by Support
Updated over a week ago