We get it. We all prefer to find the answers and solutions we need on our own in a fast and simple way rather than spend time contacting support agents.
We agree to that and, as our goal is you to be as self-reliant as possible, we are continuously working on adding, updating and improving the different support help documentations we offer. Below, you can find the different self-service tools you can have access to:
In our Help Center you can find different sections depending on the type of information or guidance you need. It's ideal for everyone, from beginners to the most experienced Bannerwise users. Check below what you can find in it:
Beginner’s Guides: The complete reference work, describing all features and possibilities.
Step by Step Guides: Create and set up your campaigns from beginning to end.
Tutorials: Useful videos and articles that teach you all there is to know.
FAQ: Answers to frequently asked questions.
Troubleshoot: Understand and resolve issues.
2.Interactive Product Tours:
Within Bannerwise, you also have access to interactive tours. These are product guided walkthroughs based on different goals. You can find these tours under the “Help” tab in the main hub.
As mentioned above, our the self-service support we provide is an ongoing project. Because of that, it can happen that the specific answer you are looking for is not added yet. In those situations, don’t hesitate reaching out to our Support Team via the chat.
You can find this option on the bottom right corner of your Bannerwise account or Bannerwise webpage. We'll be ready to help you from Monday to Friday, from 9:00am to 5:30pm (GMT+2).
We hope the information above solved your question. If there is anything else we can help you with, and you couldn't find it in our help center, don't hesitate to contact us by chat. We are always ready to help you!