When it comes to customer support, we make the distinction between self-service support and reactive support. The goal of self-service support is to make you as independent as possible by providing you with the correct support tools. While reactive support involves human interaction with our Support Team🏅.
Because we know that everyone’s time is precious and we all want to resolve any question as quickly as possible to continue with the day, our experienced support agents always answer within minutes and right to the point. If there’s further information we need to be able to help, you will be asked to provide it.
There are different ways you can reach out to our Support Team:
📧 Email: Send us an email with your question(s) to email@example.com. You will receive an answer within 24 hours.
Find below our office hours, based in Amsterdam local time (GTM+2). The times shown below apply for both chat and email support:
Monday: 09:00 am - 05:30 pm
Tuesday: 09:00 am - 05:30 pm
Wednesday: 09:00 am - 05:30 pm
Thursday: 09:00 am - 05:30 pm
Friday: 09:00 am - 05:00 pm
We hope the information above solved your question. If there is anything else we can help you with, and you couldn't find it in our help center, don't hesitate to contact us by chat. We are always ready to help you!