When it comes to customer support, we make the distinction between self-service support and reactive support. The goal of self-service support is to make you as independent as possible by providing you the correct support tools. While reactive support involves human interaction with our Support Team🏅.
Because we know that everyone’s time is precious and we all want to resolve any question as quickly as possible to continue with the day, our experienced support agents always answer within minutes and right to the point. If there’s further information we need to be able to help, you will be asked to provide it.
There are different ways you can reach out to our Support Team:
💬 Chat: Accessible from our webpage or your Bannerwise account. You can find a Chat bubble on the bottom right corner of the screen. From there, you can send us a message with your inquiry. Our usual reply time is few minutes.
📧 Email: Send us an email with your question(s) to firstname.lastname@example.org. You will receive and answer within 24hours.
💡 Good to know:
If your question is referring to a specific ad set you are busy with in Bannerwise, don't forget to include the name of the ad set in your message.
Find below our office hours, based in Amsterdam local time (GTM+2). The times shown below apply for both chat and email support:
Monday: 09:00am - 05:30pm
Tuesday: 09:00am - 05:30pm
Wednesday: 09:00am - 05:30pm
Thursday: 09:00am - 05:30pm
Friday: 09:00am - 05:00pm
We hope the information above solved your question. If there is anything else we can help you with, and you couldn't find it in our help center, don't hesitate to contact us by chat. We are always ready to help you!