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Why are dynamic images not loading in Google Chrome?
Why are dynamic images not loading in Google Chrome?

Learn why the images of your feed don’t display in Bannerwise when Google Chrome and avoid this from happening again.

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Written by Support
Updated over a week ago

Are you using Google Chrome as a browser and have experienced that the dynamic images aren’t loading in the Bannerwise editor, preview page or sharing link? This could be due to a couple of reasons: System errors or the so-called “Mixed Content” issue.

1. Mixed Content issue:

To send information between websites and web browsers we use the communication protocols “http://” (insecure) and “https://” (secure). When there is a combination of both protocols, we talk about “Mixed Content”. For example, if an ad is initially loaded in a HTTPS webpage but the ad contains resources hosted on HTTP such as images, videos and so on.

Because of security reasons and because user experience in the webpage can negatively be affected, Google Chrome prevents websites from loading Mixed Content. If the images in your feed are hosted on an insecure HTTP protocol, Bannerwise won’t load your dynamic images and they will display, instead, a grey fallback just like the one in the image above.

To resolve this, you will need to use and host your product images on the secure protocol HTTPS, avoiding mixed content from happening and ensuring that all resources in your ads display as expected. For further information about how to make those changes, check out this guide.

2. System errors:

Image link URLs added in your feed can return a system error such as “404 - Not Found” or “403 - Forbidden”. If that’s your case, most probably, the images are not being hosted in the same exact URLs added to the feed.

To resolve this, double check and verify whether the actual URL the image is hosted in is exactly the same as the one included in the feed, pay attention to any possible spelling mistakes. Once you have the working URL, simply edit the source feed by adding the correct image link URLs. Lastly, update the feed in Bannerwise like this so your dynamic images display as expected.

We hope the information in this article was useful to achieve your goal. If there is anything else we can help you with and you couldn't find it in our help center, don't hesitate to contact us by chat. We are always ready to help you.

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