Skip to main content
All CollectionsTroubleshootUploading feeds in Bannerwise
I can't upload a feed: Unsupported file structure.
I can't upload a feed: Unsupported file structure.

Learn how to resolve this error and avoid from happening again.

Support avatar
Written by Support
Updated over a week ago

If you are trying to upload a feed in Bannerwise and get the error message “Unsupported file structure” it means that structure/format of your feed is not following the specifications of a Facebook Catalogue.

The table below shows the Facebook Catalogues we support and in what formats:

Business type catalog

CSV feed URL

XML feed URL

E-commerce > Products

Travel > Hotels

Travel > Flights

Travel > Destinations

Property > Real estate

Automotive > Vehicles

To resolve this, make sure your feed is in the supported format and try to upload it again. If needed, you can find in this article a CSV feed template for each business type to ensure your feed URL is accepted. On the other hand, if you want to use an XML feed URL, you can check out this other resource.

We hope the information in this article was useful to achieve your goal. If there is anything else we can help you with and you couldn't find it in our help center, don't hesitate to contact us by chat. We are always ready to help you.

Did this answer your question?