If you are trying to upload a feed in Bannerwise and get the error message “Unsupported file structure” it means that structure/format of your feed is not following the specifications of a Product Catalogue.

At this moment, the only file formatting Bannerwise supports for Social Dynamic Ads is Product Catalogues, any other file structure won't be accepted. To resolve this, make sure your feed follows the specifications in this resource and upload the feed again to your Bannerwise account.

We hope the information in this article was useful to achieve your goal. If there is anything else we can help you with and you couldn't find it in our help center, don't hesitate to contact us by chat. We are always ready to help you.

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