If you are trying to upload a feed in Bannerwise and get the error message “Unsupported file type” it means that the file type of your feed is not supported by the network you selected in the previous step.
If you want to know what file types are supported by each network, have a look below:
Facebook/Instagram: A XML file or CSV can be used for all catalog types. Make sure your Facebook DPA follows the specifications in this article.
Snapchat: A XML file or CSV can be used. Make sure your Snapchat feed follows these specifications.
Pinterest: A XML file or CSV can be used. Make sure your Pinterest feed follows these specifications.
Google Studio: A CSV file is required. To know more about feed specifications for Studio, have a look at this resource by Google Studio Help.
Google Ads: Find here the specifications per business type.
You need an XML for Retail.
You need a CSV for the rest of the business types.
To fix this error, convert your feed to one of the supported file types your network supports and upload it again to Bannerwise.
We hope the information in this article was useful to achieve your goal. If there is anything else we can help you with and you couldn't find it in our help center, don't hesitate to contact us by chat. We are always ready to help you.