Follow the steps in this article to troubleshoot this issue and be able to log in again:
- Verify that the email address and the password you are using are filled in correctly.
- Try to log in through an incognito window in your browser. Are you able to log in?In that case, if you are using Google Chrome as browser, most of the times, clearing cache from your browser solves the issue. Please follow the steps in this article to know how to achieve this and try to log in again.
- If you get the following message while trying to log in: "Sorry- the email address or password you entered is incorrect" please reset the password.
Didn't any of the options above work? Contact our support team and send us the following information:
- Email address you are trying to log in with.
- Is there any error showing up in the screen? If so, please send a screenshot.
We hope the information above solved your question. If there is anything else we can help you with, and you couldn't find it in our help center, don't hesitate to contact us by chat. We are always ready to help you!