Have you created an in-banner video ad but the controls are not responding? This happens when a placeholder is placed over the controls.
To troubleshoot this, edit your ads and make sure no placeholder is placed over the controls, and save changes. You will now be able to select and click the video controls.
We hope the information in this article was useful to achieve your goal. If there is anything else we can help you with and you couldn't find it in our help center, don't hesitate to contact us by chat.